# User Problem

## Begin of the insertion

##End of the insertion User

Begin of the insertionAny user working with long-lived documents that involve multiple steps and/or users.End of the insertion Begin of the deletion _What persona, persona segment, or customer type experiences the problem most acutely?_End of the deletion

Begin of the deletion * Project manager

* Project member

* Product owner

* Customer

* ....


End of the deletion ## Problem

Begin of the insertionAs aEnd of the insertion Begin of the deletion _What problem or job does theEnd of the deletion user Begin of the insertionI need to create, edit, organise and find documents that relate to my projects.
I need a rich integration with the objects such as workpackages and meetings to organise the actual work.
I need rich meta-information on the documents - like status, version, history, -  so that I can define and follow workflows for the documents.
I need to be able to apply these same processes to files that are created and edited in other tools (csv files, images, ...).End of the insertion Begin of the deletion have?_End of the deletion

Begin of the deletion * ...

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End of the deletion ## Pain

Begin of the insertionOrganising multi-step workflows with multiple users for a document with tools that are not built for this purpose. Additionally, media breaks in the workflow and lack of integration with workpackages and other artefacts causes additional work.

A classic exampleEnd of the insertion Begin of the deletion _WhatEnd of the deletion is the Begin of the insertionfileEnd of the insertion Begin of the deletion primary workaroundEnd of the deletion that Begin of the insertiongets shared via email, copied and renamed multiple times to create new versions. In the end,End of the insertion users Begin of the insertionhave a hard time finding the right version, seeing the history and can&#39;t even be sureEnd of the insertion Begin of the deletion performEnd of the deletion that Begin of the insertionthey have the exact same content as their co-workers.

<figure class="image op-uc-figure"><div class="op-uc-figure--content"><img class="op-uc-image" src="/api/v3/attachments/755740/content"></div></figure>

InsteadEnd of the insertion Begin of the deletion we could remove or replace? Why isEnd of the deletion it Begin of the insertionshould be something like thisEnd of the insertion Begin of the deletion painful?_End of the deletion

Begin of the insertion<img class="op-uc-image op-uc-image_inline" src="/api/v3/attachments/755741/content">

End of the insertion Begin of the deletion * ....

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End of the deletion # Business Case

## Begin of the insertion

##End of the insertion Reach

Begin of the insertionEveryone hasEnd of the insertion Begin of the deletion _About how many users, customers or potential customers currently haveEnd of the deletion this Begin of the insertionproblemEnd of the insertion Begin of the deletion problem? (Low / Worst Case)_

> Add this valueEnd of the deletion to Begin of the insertionsome extent.End of the insertion Begin of the deletion the custom field and delete this section.End of the deletion

## Impact

Begin of the insertionOn averageEnd of the insertion Begin of the deletion _Among relevant customers or prospects, how much value do they get fromEnd of the deletion a Begin of the insertionI assume a medium impact for users. I think it will have a huge impact for users that needEnd of the insertion Begin of the deletion comprehensive solutionEnd of the deletion to Begin of the insertionwork with very long-lived documents with complex work-flows. For other usersEnd of the insertion Begin of the deletion this problem? (Conservative case)_

> Add this value toEnd of the deletion the Begin of the insertionimpact will be fairly small to non-existent.End of the insertion Begin of the deletion custom field and delete this section.End of the deletion

## Confidence

Begin of the insertionConfidence is somewhat low asEnd of the insertion Begin of the deletion _What are the top risk factors that could inhibit our ability to deliver this solution? Please consider howEnd of the deletion we Begin of the insertiondo not have users with a strong need within OpenProject GmbHEnd of the insertion Begin of the deletion can mitigate these risks._

> Add this value to the custom fieldEnd of the deletion and Begin of the insertionhave not conducted user research.End of the insertion Begin of the deletion delete this section.End of the deletion

## Urgency and Priority

Begin of the insertionThis has highEnd of the insertion Begin of the deletion _What is the relativeEnd of the deletion priority Begin of the insertionas we needEnd of the insertion Begin of the deletion of this opportunity in your backlog? What tradeoffs must you make? Is thereEnd of the deletion a Begin of the insertionricher documents implementation as outlined above to enable/improve workflows with documents as inputEnd of the insertion Begin of the deletion hard deadlineEnd of the deletion or Begin of the insertionoutput.End of the insertion Begin of the deletion could this wait?_End of the deletion

Begin of the deletion > Add this value to the custom field and delete this section.

End of the deletion ## Solution

Begin of the insertionAdaptEnd of the insertion Begin of the deletion _How do we solveEnd of the deletion the Begin of the insertionexisting documents modelEnd of the insertion Begin of the deletion user’s problem. What is our “pain killer”? What must we achieve in the first version of the solution in orderEnd of the deletion to Begin of the insertionadd rich workflow features.End of the insertion Begin of the deletion achieve value for the user?_End of the deletion

Begin of the deletion * ....

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End of the deletion ## Begin of the insertionDifferentiationEnd of the insertion Begin of the deletion Out of Scope for the MVCEnd of the deletion

Begin of the insertionDirect integration intoEnd of the insertion Begin of the deletion _What should NOT be inEnd of the deletion the Begin of the insertionproject management softwareEnd of the insertion Begin of the deletion minimal viable change,End of the deletion and Begin of the insertionworkflow oriented features combined with a modern text editing experience.End of the insertion Begin of the deletion can be considered for future iterations? Why? Please order them by importance._End of the deletion

Begin of the deletion * ...


## Differentiation

_What do you believe will differentiate us from the current experience or competitive experiences?_

* ...


## Next iteration

_What is the next solution that would allow us to release meaningful customer value quickly?_

* ...

* <br>


End of the deletion # Launch and Growth

## Measures

_How will you know you solved the problem? Please list measurable, quantitative indicators (preferred) or qualitative ways you plan on assessing the solution?_

* ...


## Messaging

_If you were to write a press release, how would you describe the value to customers?_

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## Go to market

_How are you planning on getting this into users&#39; hands?_