# User Problem

## User

Any user working with long-lived documents that involve multiple steps and/or users.

## Problem

As a user I need to create, edit, organise and find documents that relate to my Begin of the insertionprojects.End of the insertion Begin of the deletion projects. End of the deletion
I need Begin of the insertionaEnd of the insertion rich Begin of the insertionintegration with the objects such as workpackages and meetings to organise the actual work.
I need richEnd of the insertion meta-information on the documents - like status, version, history, ...
I need co-workers to have access to the documents based on our roles in the Begin of the insertionprojects. End of the insertion Begin of the deletion projects. End of the deletion
I need to be able to apply these same processes to files that are created and edited in other tools (csv files, images, ...).

I need to have an intuitive and modern editing experience.
I need to collaborate with co-workers in real-time on documents.
I need to have AI tools to assist me in text editing, but also in turning texts into other formats such as work packages.

## Pain

Organising multi-step workflows with multiple users for a document with tools that are not built for this purpose. Begin of the insertionAdditionally, media breaks in the workflow and lack of integration with workpackages and other artefacts causes additional work.

End of the insertion A classic example is the file that gets shared via email, copied and renamed multiple times to create new versions. In the end, users have a hard time finding the right version, seeing the history and can't even be sure that they have the exact same content as their co-workers.

Begin of the insertion<img class="op-uc-image op-uc-image_inline" src="/api/v3/attachments/755740/content">

<br>

Instead it should be something like this

<img class="op-uc-image op-uc-image_inline" src="/api/v3/attachments/755741/content">

<br>

End of the insertion # Business Case

## Reach

Everyone has this problem to some extent.

## Impact

Begin of the insertionOn averageEnd of the insertion Begin of the deletion _Among relevant customers or prospects, how much value do they get fromEnd of the deletion a Begin of the insertionI assume a medium impact for users. I think it will have a huge impact for users that needEnd of the insertion Begin of the deletion comprehensive solutionEnd of the deletion to Begin of the insertionwork with very long-lived documents with complex work-flows. For other usersEnd of the insertion Begin of the deletion this problem? (Conservative case)_

> Add this value toEnd of the deletion the Begin of the insertionimpact will be fairly small.End of the insertion Begin of the deletion custom field and delete this section.End of the deletion

## Confidence

Begin of the insertionConfidence is somewhat low asEnd of the insertion Begin of the deletion _What are the top risk factors that could inhibit our ability to deliver this solution? Please consider howEnd of the deletion we Begin of the insertiondo not have users with a strong need within OpenProject GmbHEnd of the insertion Begin of the deletion can mitigate these risks._

> Add this value to the custom fieldEnd of the deletion and Begin of the insertionhave not conducted user research.End of the insertion Begin of the deletion delete this section.End of the deletion

## Urgency and Priority

Begin of the insertionThis has highEnd of the insertion Begin of the deletion _What is the relativeEnd of the deletion priority Begin of the insertionas we needEnd of the insertion Begin of the deletion of this opportunity in your backlog? What tradeoffs must you make? Is thereEnd of the deletion a Begin of the insertionricher documents implementation as outlined above to enable/improve workflows with documents as inputEnd of the insertion Begin of the deletion hard deadlineEnd of the deletion or Begin of the insertionoutput.End of the insertion Begin of the deletion could this wait?_End of the deletion

Begin of the deletion > Add this value to the custom field and delete this section.

End of the deletion ## Solution

Begin of the insertionCreate a new documents model built on top ofEnd of the insertion Begin of the deletion _How do we solveEnd of the deletion the Begin of the insertionwork\_packages model, making useEnd of the insertion Begin of the deletion user’s problem. What is our “pain killer”? What must we achieve in the first versionEnd of the deletion of the Begin of the insertionexisting rich collaboration and workflow features. AdditionallyEnd of the insertion Begin of the deletion solution in order to achieve value forEnd of the deletion the Begin of the insertioneditor will be replaced with BlockNote and using Yjs/Hocuspocus to get real-time collaboration  as well as integrating AI features.End of the insertion Begin of the deletion user?_End of the deletion

Begin of the deletion * ....

* End of the deletion <br> Begin of the insertion

End of the insertion Begin of the deletion


End of the deletion ## Out of Scope for the Begin of the insertionMVPEnd of the insertion Begin of the deletion MVCEnd of the deletion

Begin of the insertionNotes

Versioning

Improved experienceEnd of the insertion Begin of the deletion _What should NOT be in the minimal viable change, and can be consideredEnd of the deletion for Begin of the insertionworking with external files.End of the insertion Begin of the deletion future iterations? Why? Please order them by importance._End of the deletion

Begin of the deletion * ...


End of the deletion ## Differentiation

Begin of the insertionDirect integration intoEnd of the insertion Begin of the deletion _What do you believe will differentiate us fromEnd of the deletion the Begin of the insertionproject management software and workflow oriented features combined with a modern text editing experience.End of the insertion Begin of the deletion current experience or competitive experiences?_End of the deletion

Begin of the deletion * ...


End of the deletion ## Next iteration

Begin of the insertionNotesEnd of the insertion Begin of the deletion _What is the next solution that would allow us to release meaningful customer value quickly?_End of the deletion

Begin of the insertionVersioning

Improved experience for working with external files.

End of the insertion Begin of the deletion * ...

* <br>


End of the deletion # Launch and Growth

## Measures

Begin of the insertion_?_End of the insertion Begin of the deletion _How will you know you solved the problem? Please list measurable, quantitative indicators (preferred) or qualitative ways you plan on assessing the solution?_End of the deletion

Begin of the deletion * ...


End of the deletion ## Messaging

Begin of the insertion?

End of the insertion _If you were to write a press release, how would you describe the value to customers?_

<figure class="table op-uc-figure_align-center op-uc-figure"><table class="op-uc-table"><tbody><tr class="op-uc-table--row"><th class="op-uc-table--cell op-uc-table--cell_head"><p class="op-uc-p">Headline</p></th><td class="op-uc-table--cell"><p class="op-uc-p"><br data-cke-filler="true"></p></td></tr><tr class="op-uc-table--row"><th class="op-uc-table--cell op-uc-table--cell_head"><p class="op-uc-p">First Paragraph</p></th><td class="op-uc-table--cell"><p class="op-uc-p"><br data-cke-filler="true"></p></td></tr><tr class="op-uc-table--row"><th class="op-uc-table--cell op-uc-table--cell_head"><p class="op-uc-p">Customer Quote</p></th><td class="op-uc-table--cell"><p class="op-uc-p"><br data-cke-filler="true"></p></td></tr></tbody></table></figure>

## Go to market Begin of the insertion

?End of the insertion

_How are you planning on getting this into users&#39; hands?_