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Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9

Added by Vikramjeet Singh Sra almost 8 years ago

On sending test email i am getting following error

An error occurred while sending mail (503 5.5.1 Error: authentication not enabled )

I am using SMTP authentication.

my smtp configuration is /etc/openproject-ce/conf.d/smtp

export EMAIL_DELIVERY_METHOD=“smtp”
export ADMIN_EMAIL=“pm@example.com”
export SMTP_AUTHENTICATION=“plain”
export SMTP_HOST=“mail.example.com”
export SMTP_PORT=“587”
export SMTP_USERNAME=“pm@example.com”
export SMTP_PASSWORD=“Secret@123$”
export SMTP_DOMAIN=“example.com”
export SMTP_URL=“smtp://pm%40example.com:Secret%40123%24@mail.example.com:587/example.com”

I tried SMTP_AUTHENTICATION as login also. And i tested smtp configuration working perfectly with a PHP script.

Installed on Ubuntu and upgraded using apt-get

Any Help will be appreciated. Thanks in advance


Replies (13)

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl almost 8 years ago

Have you tried using SMTP_ADDRESS instead of using SMTP_URL?

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Vikramjeet Singh Sra almost 8 years ago

Just tried and got error mentioned below

An error occurred while sending mail (getaddrinfo: Name or service not known)

DNS is configured and resolving everything

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl almost 8 years ago

Ah damn this is confusing. It’s actually SMTP_HOST according to this - but then again I don’t know which distribution exactly you’re using. And you say it used to work with the same configuration shown above?

What does Rails.application.config.action_mailer on the rails console say?
If you can open one that is.

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Vikramjeet Singh Sra almost 8 years ago

I am using Ubuntu 14.04.2 LTS and yes the same configuration was working as i am also using gitlab which is on ruby and emails working perfectly there.

Can you please guide how to chek Rails.application.config.action_mailer in ruby console

Thanks in Advance

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl almost 8 years ago

If you have installed it through apt-get (openproject-ce) it’s as easy as openproject-ce run console.

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Vikramjeet Singh Sra almost 8 years ago

in console i typed Rails.application.config.action_mailer and got output mentioned below

=> {:assets_dir=>“/opt/openproject-ce/public”, :javascripts_dir=>“/opt/openproject-ce/public/javascripts”, :stylesheets_dir=>“/opt/openproject-ce/public/stylesheets”, :asset_path=>nil, :asset_host=>nil, :relative_url_root=>nil}

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl almost 8 years ago

Mh ok not very helpful. What about ActionMailer::Base.smtp_settings? Do they contain the right settings?

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Vikramjeet Singh Sra almost 8 years ago

Yes all the settings are right only :enable_starttls_auto=>nil, :openssl_verify_mode=>nil

I guess starttls has to be true

But i have not set is before also when it was working

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl almost 8 years ago

You can set it to true via sudo openproject-ce config:set SMTP_ENABLE_STARTTLS_AUTO=true.

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl almost 8 years ago

You’ll have to restart it for the change to take effect.

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 (Solved) - Added by Vikramjeet Singh Sra almost 8 years ago

That fixed the issue.

Thank you very much for your kind help and spending time to resolve the issue.

Thanks again

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl almost 8 years ago

You’re welcome. Glad you could fix the issue!

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by A. Lepe almost 8 years ago

Thanks Markus, now I know how to change the smtp settings ;)

I updated my thread in case any of you have a clue on how to solve my issue:
https://community.openproject.org/topics/4384

Thanks!

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