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Support Installation & Updates
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  4. Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9

Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9

Added by Vikramjeet Singh Sra about 10 years ago

On sending test email i am getting following error

An error occurred while sending mail (503 5.5.1 Error: authentication not enabled )

I am using SMTP authentication.

my smtp configuration is /etc/openproject-ce/conf.d/smtp

export EMAIL_DELIVERY_METHOD=“smtp”
export ADMIN_EMAIL=“pm@example.com”
export SMTP_AUTHENTICATION=“plain”
export SMTP_HOST=“mail.example.com”
export SMTP_PORT=“587”
export SMTP_USERNAME=“pm@example.com”
export SMTP_PASSWORD=“Secret@123$”
export SMTP_DOMAIN=“example.com”
export SMTP_URL=“smtp://pm%40example.com:Secret%40123%24@mail.example.com:587/example.com”

I tried SMTP_AUTHENTICATION as login also. And i tested smtp configuration working perfectly with a PHP script.

Installed on Ubuntu and upgraded using apt-get

Any Help will be appreciated. Thanks in advance


Replies (13)

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl about 10 years ago

Have you tried using SMTP_ADDRESS instead of using SMTP_URL?

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Vikramjeet Singh Sra about 10 years ago

Just tried and got error mentioned below

An error occurred while sending mail (getaddrinfo: Name or service not known)

DNS is configured and resolving everything

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl about 10 years ago

Ah damn this is confusing. It’s actually SMTP_HOST according to this - but then again I don’t know which distribution exactly you’re using. And you say it used to work with the same configuration shown above?

What does Rails.application.config.action_mailer on the rails console say?
If you can open one that is.

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Vikramjeet Singh Sra about 10 years ago

I am using Ubuntu 14.04.2 LTS and yes the same configuration was working as i am also using gitlab which is on ruby and emails working perfectly there.

Can you please guide how to chek Rails.application.config.action_mailer in ruby console

Thanks in Advance

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl about 10 years ago

If you have installed it through apt-get (openproject-ce) it’s as easy as openproject-ce run console.

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Vikramjeet Singh Sra about 10 years ago

in console i typed Rails.application.config.action_mailer and got output mentioned below

=> {:assets_dir=>“/opt/openproject-ce/public”, :javascripts_dir=>“/opt/openproject-ce/public/javascripts”, :stylesheets_dir=>“/opt/openproject-ce/public/stylesheets”, :asset_path=>nil, :asset_host=>nil, :relative_url_root=>nil}

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl about 10 years ago

Mh ok not very helpful. What about ActionMailer::Base.smtp_settings? Do they contain the right settings?

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Vikramjeet Singh Sra about 10 years ago

Yes all the settings are right only :enable_starttls_auto=>nil, :openssl_verify_mode=>nil

I guess starttls has to be true

But i have not set is before also when it was working

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl about 10 years ago

You can set it to true via sudo openproject-ce config:set SMTP_ENABLE_STARTTLS_AUTO=true.

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl about 10 years ago

You’ll have to restart it for the change to take effect.

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 (Solved) - Added by Vikramjeet Singh Sra about 10 years ago

That fixed the issue.

Thank you very much for your kind help and spending time to resolve the issue.

Thanks again

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by Markus Kahl about 10 years ago

You’re welcome. Glad you could fix the issue!

RE: Email Notifications Stopped after upgrading from 4.0.3 to 4.0.9 - Added by A. Lepe about 10 years ago

Thanks Markus, now I know how to change the smtp settings ;)

I updated my thread in case any of you have a clue on how to solve my issue:
https://community.openproject.org/topics/4384

Thanks!

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