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Support Installation & Updates
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  4. 7.3.2 to 7.4 upgrade and re-install failed -503 service unavailable error

7.3.2 to 7.4 upgrade and re-install failed -503 service unavailable error

Added by Phason Electronics over 7 years ago

Moved this post to its own as it maybe different from others reported.

We also tried to use the package upgrade from 7.3.2 to 7.4 on Ubuntu 14.04 failed as well. Upgrades from previous versions have worked using the package upgrade, but not this one. I have been trying to figure it out for several hours today, but with no luck.

After the initial upgrade to 7.4, we were able to get into OpenProject, but could not get into any projects or work packages. After doing a reconfigure, we started having issues where we would only get a 503 service unavailable error, or a 403 forbidden error if we comment out the proxy pass info. Normally we access our OpenProject at 192.168.###.###:3000.

@Oliver Günther we attached the requested log files, please let us know if there is anything else you would need to see.


Replies (2)

RE: 7.3.2 to 7.4 upgrade and re-install failed -503 service unavailable error - Added by Phason Electronics over 7 years ago

Quick update on this. Ended up figuring things out here, just posting in case someone else encounters this issue. Had to run to get the errors:

sudo openproject configure --trace

In that output, one error that stood out was that it was missing - git. So after running:

sudo apt-get install git sudo openproject configure

Open project was able to start again, but the git install messed up the apache config and apache would not start. Had to add + in front of all the options in gitweb.conf file. Afterwards apache started back up and OpenProject was also back up and running correctly.

RE: 7.3.2 to 7.4 upgrade and re-install failed -503 service unavailable error - Added by Oliver Günther about 7 years ago

Thanks for the update, I’ll double check why this wasn’t a package requirement in the first place so that won’t happen again.

Best,
Oliver

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