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Support Installation & Updates
  1. OpenProject
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  3. Support Installation & Updates
  4. Package Install Error 503 Always

Package Install Error 503 Always

Added by Alexander Benavidez about 8 years ago

Hi everyone. I have tried to install using the instructions in the link below:

https://www.openproject.org/download-and-installation/

I have followed the package instructions to the letter and have tried all variations from Ubuntu to CentOS. But I cannot seem to get it working. Browser returns with an error of 503 all the time.

Is there anything else I need to do that is not listed in the package installation instructions?

Thanks in advance for all the help.


Replies (7)

RE: Package Install Error 503 Always - Added by Alexander Benavidez about 8 years ago

I have also tried the manual installation and get the same error…

Can anybody help please confirm if I am missing something?

Thank you very much!

RE: Package Install Error 503 Always - Added by Cyril Rohr about 8 years ago

Hello,

Could you give some more details about what you did? Which commands did you run for the installation, which parameters did you use for the installer, and can you have a look at the logs in /var/logs/nginx/ to see what is the error message there?

Also, please try to run the following and let us know what it says:

sudo openproject run web

Thank you,
Cyril

RE: Package Install Error 503 Always - Added by Alexander Benavidez about 8 years ago

Thank you very much for your response. I ran the commands below as stated here https://www.openproject.org/download-and-installation/

1. sudo wget qO https://deb.packager.io/key | sudo apt-key add -

2. added source to /etc/apt/sources.list.d/openproject.list

deb https://deb.packager.io/gh/opf/openproject-ce trusty stable/6

3. sudo apt-get update

4. sudo apt-get install openproject

5. openproject configure

I let the installer install the myqsl db and apache for me.

I chose to install memcache (also tried not doing this and same result)

I chose internet site and smtp for mail.

Here is the result of sudo openproject run web

I, [2017-03-26T23:56:55.542962 #3264] INFO — : Refreshing Gem list
/opt/openproject/app/seeders/random_data/work_package_seeder.rb:84: warning: key :user is duplicated and overwritten on line 87

I tried the same for CentOS installation and Debian and all Ubuntu versions but it seems to all not work for me.

Thank you for all the help!

RE: Package Install Error 503 Always - Added by Alexander Benavidez about 8 years ago

I could not find the logs in /var/logs/nginx/ as the nginx directory does not exist.

However, I included the logs in the apache2 directory. It is in the attachments.

It seems unable to connect to HTTP: attempt to connect to 127.0.0.1:6000

RE: Package Install Error 503 Always - Added by Alexander Benavidez about 8 years ago

It does not seem to be a firewall issue as I have disabled the firewall - sudo ufw disable

Thanks again! :)

RE: Package Install Error 503 Always - Added by Cyril Rohr about 8 years ago

Yes sorry it was indeed the apache logs to look for. Could you give the full output of running sudo openproject run web? It seems like you’ve given only a few lines and we would need to see the complete output. How much memory does your server has in each case?

Finally, if you could attach the full output of sudo openproject logs that would be great as well.

RE: Package Install Error 503 Always - Added by Alexander Benavidez about 8 years ago

Hi Cyril,

Thank you very much for your feedback. It was a memory issue. According to the requirements in this link https://www.openproject.org/system-requirements/

Memory: 512 MB (1024 recommended)

My memory on the Digital Ocean VPS was 512MB. I added a swap space of 4GB and everything worked out fine.

Maybe the system requirements need to be updated?

Again, thank you for all your help and pointing me in the right direction!

Have a great day! :)

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