Top Menu

Jump to content
Home
    • Projects
    • Work packages
    • News
    • Boards
    • Team planners
    • Getting started
    • Introduction video
      Welcome to OpenProject Community
      Get a quick overview of project management and team collaboration with OpenProject. You can restart this video from the help menu.
    • Help and support
    • User guides
    • Videos
    • Shortcuts
    • Community forum
    • Enterprise support
    • Additional resources
    • Data privacy and security policy
    • Digital accessibility (DE)
    • OpenProject website
    • Security alerts / Newsletter
    • OpenProject blog
    • Release notes
    • Report a bug
    • Development roadmap
    • Add and edit translations
    • API documentation
  • Sign in
      Forgot your password?
      Create a new account

      or sign in with your existing account

      Google

Side Menu

  • Overview
  • Activity
  • Roadmap
  • Work packages
  • Calendars
  • Team planners
  • Boards
  • Forums
  • Feature tour
    • Table of contents
      • Expanded. Click to collapseCollapsed. Click to showDeveloper
        • Hierarchy leafAccessibility Checklist
        • Hierarchy leafCode Review Guidelines
        • Expanded. Click to collapseCollapsed. Click to showContribution
          • Hierarchy leafGit Workflow
          • Hierarchy leafTranslations
        • Expanded. Click to collapseCollapsed. Click to showDeveloping Plugins
          • Hierarchy leafDeveloping an OmniAuth Authentication Plugin
        • Hierarchy leafRelease Process
        • Hierarchy leafReport a bug
        • Hierarchy leafSecurity
        • Hierarchy leafSetting up an OpenLDAP server for testing
        • Hierarchy leafTheme Features
      • Hierarchy leafDownload
      • Expanded. Click to collapseCollapsed. Click to showFeature tour
        • Hierarchy leafRelease Notes OpenProject 30
        • Expanded. Click to collapseCollapsed. Click to showRelease Notes OpenProject 30 - Overview
          • Hierarchy leafGlossary
          • Hierarchy leafRelease Notes - Accessibility
          • Hierarchy leafRelease Notes - Accessibility changes
          • Hierarchy leafRelease Notes - Add work package queries as menu items to sidebar
          • Hierarchy leafRelease Notes - Copy projects based on Templates
          • Hierarchy leafRelease Notes - Design changes
          • Hierarchy leafRelease Notes - Fixed Bugs
          • Hierarchy leafRelease Notes - Keyboard Shortcuts
          • Hierarchy leafRelease Notes - Project settings
          • Hierarchy leafRelease Notes - Ruby&Rails Update
          • Hierarchy leafRelease Notes - Security
          • Hierarchy leafRelease Notes - Timelines
          • Hierarchy leafRelease Notes - Work packages
      • Hierarchy leafHowto create animated gifs
      • Hierarchy leafMigration Squashing
      • Hierarchy leafMod security
      • Hierarchy leafNew work package page
      • Hierarchy leafOP3 to OP4 Debian upgrade
      • Hierarchy leafOP4 Ubuntu1404 Stable with MySQL in production
      • Hierarchy leafOpenProject 40 Development Setup
      • Expanded. Click to collapseCollapsed. Click to showOpenProject Foundation
        • Hierarchy leafBoards
        • Hierarchy leafMembers
        • Hierarchy leafOPF-Meetings
        • Hierarchy leafStatutes
      • Expanded. Click to collapseCollapsed. Click to showRelease Notes
        • Hierarchy leafOpenProject released on Bitnami
      • Expanded. Click to collapseCollapsed. Click to showRelease Notes OpenProject 40 - Overview
        • Hierarchy leafRelease Notes OpenProject 40 - Accessibility improvements
        • Hierarchy leafRelease Notes OpenProject 40 - Column header functions in work package table
        • Hierarchy leafRelease Notes OpenProject 40 - Improved Design
        • Hierarchy leafRelease Notes OpenProject 40 - Integrated query title on work package page
        • Hierarchy leafRelease Notes OpenProject 40 - Integrated toolbar on work package page
        • Hierarchy leafRelease Notes OpenProject 40 - OmniAuth integration for OpenProject
        • Hierarchy leafRelease Notes OpenProject 40 - Work package details pane
      • Expanded. Click to collapseCollapsed. Click to showSecurity and privacy
        • Hierarchy leafFAQ
      • Expanded. Click to collapseCollapsed. Click to showSupport
        • Expanded. Click to collapseCollapsed. Click to showDownload and Installation
          • Hierarchy leafInstallation MacOS
          • Expanded. Click to collapseCollapsed. Click to showInstallation OpenProject 3 0
            • Hierarchy leafDebian Stable with MySQL in production
            • Hierarchy leafInstallation Ubuntu
            • Hierarchy leafInstallation Windows
            • Hierarchy leafInstallation on Centos 65 x64 with Apache and PostgreSQL 93
          • Expanded. Click to collapseCollapsed. Click to showInstallation OpenProject 40
            • Hierarchy leafOP4 Debian Stable with MySQL in production
          • Expanded. Click to collapseCollapsed. Click to showMigration paths
            • Hierarchy leafFrom Chilliproject to OpenProject
            • Hierarchy leafMigration 15 to 30
            • Hierarchy leafMigration 24 to 30
            • Hierarchy leafMigration Redmine 2x › OpenProject 30
            • Hierarchy leafOpenProject 3 Migration
          • Hierarchy leafOpenProject 40
        • Expanded. Click to collapseCollapsed. Click to showNews
          • Hierarchy leafNew OpenProject Translations Plugin
          • Hierarchy leafNew Plugin on OpenProjectorg Local Avatars
          • Hierarchy leafNew design for OpenProject
          • Hierarchy leafNews Accessibility workshop for OpenProject
          • Hierarchy leafNews Glossary for OpenProject
          • Hierarchy leafNews Heartbleed fixed
          • Hierarchy leafNews Icon Fonts
          • Hierarchy leafNews OpenProject 30 Release
          • Hierarchy leafNews Release GitHub Integration Plugin
          • Hierarchy leafNews Success Story Deutsche Telekom
          • Hierarchy leafNews Timelines
          • Hierarchy leafOpenProject 3013 released
          • Hierarchy leafOpenProject 3017 released
          • Hierarchy leafOpenProject 40 released
          • Hierarchy leafOpenProject 40 will be coming soon
          • Hierarchy leafOpenProject 405 released
          • Hierarchy leafOpenProject and pkgrio
          • Hierarchy leafOpenProject news moved to a new blog
          • Hierarchy leafOpenProjectBitnami
          • Hierarchy leafPackager version with plugins released ("Community edition")
          • Hierarchy leafRegistration OpenProject-Foundation
          • Hierarchy leafRelease OpenProject AuthPlugins
          • Hierarchy leafUpdates on OpenProject
          • Hierarchy leafWe need your feedback for the the new fullscreen view for work packages
        • Hierarchy leafOpenProject Plug-Ins
      • Expanded. Click to collapseCollapsed. Click to showWiki
        • Hierarchy leaf2nd Level Support
You are here:
  • Forums
  • General discussion

Content

Problem with Email notifications

Added by Janusz Ekert almost 7 years ago

Hello.

I have problem with Email notifications. The system does not send any notifications. Email test and information about resetting passwords are sent correctly.

What could be wrong?

OpenProject 6.0.3.

Regards,
Janusz Ekert


Replies (9)

RE: Problem with Email notifications - Added by Janusz Ekert almost 7 years ago

Interestingly, on the Enterprise version also does not work…

When will it be corrected?

RE: Problem with Email notifications - Added by Oliver Günther almost 7 years ago

Hi Janusz,

could you check /var/log/openproject/production.log and /var/log/openproject/worker-1.log for any log output regarding mail configuration?

Best,
Oliver

RE: Problem with Email notifications - Added by Niels Lindenthal almost 7 years ago

Did you check your email settings?

My account -> Email notifications.

RE: Problem with Email notifications - Added by Jay Somosot almost 7 years ago

I am having the same issue too. Anyone solved this? Password reset and email test is good. It just that notification are not working.

RE: Problem with Email notifications - Added by sylvain bougnoux over 6 years ago

Same kind of problem, but a bit different. OP v6.0.4.

The mails are send correctly for the workpackages to a list of people, but with a long delay, ie about 5min. It does not come from our mail-server, we checked. The mail server transfers the mails immediately.

However for writing News it fails, because it seems that creating the new is waiting for a receipt (?), and abort after a few second (~10-15s) with a proxy error

The proxy server could not handle the request POST /projects/vision/news.

Strangely, when creating a new, the author got informed but not the others. And the “new” is not created. If we remove “emails notifications”, everything works, and the “new” can be created, of course without notifications.

The smtp configuration is the following:

export EMAIL_DELIVERY_METHOD="smtp"
export ADMIN_EMAIL="xxx@xxx.com"
export SMTP_AUTHENTICATION="plain"
export SMTP_HOST="mail.xxx.com"
export SMTP_PORT="25"
export SMTP_USERNAME="openproject@xxx.com"
export SMTP_PASSWORD="xx"
export SMTP_DOMAIN="mail.xxx.com"
export SMTP_URL="smtp://openproject%40xxx.com:xx@mail.xxx.com:25/mail.xxx.com"

Thanks

RE: Problem with Email notifications - Added by sylvain bougnoux over 6 years ago

For my particular “News” issue, I’ve followed the post
Adding

service openproject stop
openproject config:set WEB_TIMEOUT=3600
service openproject start

Now it works, the “News” creation is a bit long (~25s) but it works, I will try with WEB_TIMEOUT=60.

RE: Problem with Email notifications - Added by Varac Anero over 6 years ago

Same here, is there any progress here ?
Looks like there’s no official bug report for this behaviour ?

RE: Problem with Email notifications - Added by Varac Anero over 6 years ago

Ugh, I just figured out that I didn’t enable a periodic background job that processes mail.
See “Activate Background Jobs” in the https://www.openproject.org/open-source/download/manual-installation-guide/ for manual installations.

RE: RE: Problem with Email notifications - Added by Hao Tang 12 months ago

I successfully solved this problem by going to server and restarting Open Project. I guess there was a problem with cron-job.

  • (1 - 9/9)
Loading...