Top Menu

Jump to content
Home
    Modules
      • Projects
      • Activity
      • Work packages
      • Gantt charts
      • Calendars
      • Team planners
      • Boards
      • News
    • Getting started
    • Introduction video
      Welcome to OpenProject Community
      Get a quick overview of project management and team collaboration with OpenProject. You can restart this video from the help menu.
    • Help and support
    • Upgrade to Enterprise edition
    • User guides
    • Videos
    • Shortcuts
    • Community forum
    • Enterprise support
    • Additional resources
    • Data privacy and security policy
    • Digital accessibility (DE)
    • OpenProject website
    • Security alerts / Newsletter
    • OpenProject blog
    • Release notes
    • Report a bug
    • Development roadmap
    • Add and edit translations
    • API documentation
  • Sign in
      Forgot your password?

      or sign in with your existing account

      Google

Side Menu

  • Overview
  • Activity
    Activity
  • Roadmap
  • Work packages
    Work packages
  • Gantt charts
    Gantt charts
  • Calendars
    Calendars
  • Team planners
    Team planners
  • Boards
    Boards
  • News
  • Forums

Content

Support Installation & Updates
  1. OpenProject
  2. Forums
  3. Support Installation & Updates
  4. Fileuploads to Workpackages get nuked

Fileuploads to Workpackages get nuked

Added by Oliver Jakobi over 8 years ago

Hi again!

Sometimes, uploading files to workpackages or in documents plugin fails.
There is no error message in production.log, but I can see worker processes beeing reaped, before the upload fails.

What is the default time before workers will be nuked and where can I change that value?

best regards,
Oliver


Replies (2)

RE: Fileuploads to Workpackages get nuked - Added by Oliver Günther over 8 years ago

Hi Oliver,

you’re likely exceeding the default timeout for either the worker or the apache process (If the log says reaped worker ..., it’s the former).
We do not touch your Apache configuration regarding timeouts, but you can increase the unicorn worker timeout with:

openproject config:set WEB_TIMEOUT=X

where X is the number of seconds before reaping a worker. The default is 15, but I believe we should raise this - we do not have long-running requests that would need to be reaped.

Best,
Oliver

RE: Fileuploads to Workpackages get nuked - Added by Oliver Jakobi over 8 years ago

Hi Oliver,

thank you for that quick reply.
Like I said, I can see that unicorn is reaping the workers. Apache does not have any timout set.
Taking file uploads with bigger file sizes from slow connections into account, 15 seconds indeed seems a bit short.

Best,
Oliver

  • (1 - 2/2)
Loading...