Added by Gerhard Leimer about 9 years ago
Hi,
I am running Version 5.0.10 of openproject’s community edtion.
It would be great wether openproject would be capable of automatically creating a ticket for any incoming mail of a specific mail-address, and to manage conversations out of Openproject.
How can such behavior be i accomplished?
Unfortunately I didn’t manage to find any documentation about this topic, just this outdated/closed Thread.
thx in advance
Replies (1)
Hey Gerhard,
we do have a rake task that you use to check a POP3 or IMAP mail account for specific key words to:
1. Create new work packages
2. Reply to updates
3. Alter work package properties
I agree that the feature documentation isn’t particularly good at the moment, and we also want to improve the feature, but you can find the guide here:
https://github.com/opf/openproject/blob/dev/doc/operation_guides/incoming_emails.md
Please note: There was a bugfix in 5.0.14 that relates to incoming mail, so you may want to update before starting to test: https://community.openproject.org/work_packages/22607
Best,
Oliver