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No response from Professional Services division

Added by Manish K Gupta almost 8 years ago

Hi concerned team members,

I have been trying to connect with the professional services team for past two weeks.

  1. Sent them mail on info id
  2. Also tried to call them on the phone number mentioned on the website. (It lands on a voice mail, where I left a message)

Is there any other way to connect with the professional services team?

We have rolled out OpenProject company wide and now are facing a lot of glitches. This all started when we migrated from version 4.2.9 to version 5.0. Since then there is no relief.

  1. The old projects don’t have project settings activated.
  2. The new projects don’t have the button to create new version and many more such pain areas.

We are looking for the professional services guys to help us out here. If there is a way to get to them, kindly drop a line on this thread.

Looking forward for a positive response.

Regards
Manish


Replies (2)

RE: No response from Professional Services division - Added by Birthe Lindenthal almost 8 years ago

Hi Manish,

sorry to hear that you did not get an anwer yet. Could you please drop again a note with your inquiry on info at openproject.com.
Have you called during the business hours? These are 9am - 6pm (CET). Hope to get connected very soon to solve your problem.

Kind regards
Birthe

RE: No response from Professional Services division - Added by Markus Kahl almost 8 years ago

Hey Manish,

I’ll try to help you sort this out.

The new projects don’t have the button to create new version and many more such pain areas.

This is a known bug which has been fixed in release 5.0.3 - are you still on 5.0?

How have you installed OpenProject? Using the packaged installation or by hand?
In the former case you can upgrade OpenProject to the latest release (5.0.7) like this:

sudo apt-get update
sudo apt-get install --only-upgrade openproject
sudo openproject configure

As for your other problem:

The old projects don’t have project settings activated.

Can you please elaborate what you mean here?

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