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Not able to create user when click on notify or send random password, give some internal error.

Added by vinay pandey over 9 years ago

Not able to create user when click on notify or send random password, give some internal error.
When I tire to run the test it fails on SMTP. Please help.

sending test email using SMTP…
/opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/protocol.rb:158:in `rescue in rbuf_fill’: Net::ReadTimeout (Net::ReadTimeout)
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/protocol.rb:152:in `rbuf_fill’
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/protocol.rb:134:in `readuntil’
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/protocol.rb:144:in `readline’
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/smtp.rb:938:in `recv_response’
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/smtp.rb:555:in `block in do_start’
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/smtp.rb:948:in `critical’
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/smtp.rb:555:in `do_start’
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/smtp.rb:520:in `start’
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/smtp.rb:457:in `start’
from /opt/openproject-ce/packaging/scripts/send-test-email:34:in `

’
[ko] unable to send test email to *****@gmail.com


Replies (3)

RE: Not able to create user when click on notify or send random password, give some internal error. - Added by Florian Kraft over 9 years ago

Hello vinay!

This is an error coming from the standard lib - there is an SMTP timeout in there.

Could you have a look at ./config/configuration.yml and tell me the configuration you are using for sending emails in the environment you are using (are you in development or production?) - please skip any credentials you might be using.

If you have your SMTP configuration: Is the server reachable? Timeouts can occur when either the configuration is wrong or the server is unreachable.

Best regards,

Florian

RE: Not able to create user when click on notify or send random password, give some internal error. - Added by vinay pandey over 9 years ago

Thanks for your replay Florian.
Made some changes not I got below error message. Also attached my configuration.

sending test email using SMTP…
/opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/smtp.rb:969:in `check_auth_response’: 530 Must issue a STARTTLS command first (Net::SMTPAuthenticationError)
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/smtp.rb:740:in `auth_plain’
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/smtp.rb:732:in `authenticate’
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/smtp.rb:567:in `do_start’
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/smtp.rb:520:in `start’
from /opt/openproject-ce/vendor/ruby-2.1.5/lib/ruby/2.1.0/net/smtp.rb:457:in `start’
from /opt/openproject-ce/packaging/scripts/send-test-email:34:in `

’
[ko] unable to send test email to ****@gmail.com

export EMAIL_DELIVERY_METHOD=“smtp”
export SMTP_ADDRESS=“smtp.gmail.com”
export SMTP_PORT=“25” ——-> tried 465/587
export SMTP_HOST=“smtp.gmail.com”
export SMTP_DOMAIN=“*.com”
export SMTP_AUTHENTICATION=“plain” ——> tried login
export SMTP_USER_NAME=“contact@.com”
export SMTP_PASSWORD=“****”

Thanks in advance :-)

Vinay

RE: Not able to create user when click on notify or send random password, give some internal error. - Added by Horst Nikolay over 9 years ago

Dear Vinay,

due to the error message in the first line 530 Must issue a STARTTLS command first
you should try this in your configuration.yml :
…
smtp_authentication: plain
smtp_enable_starttls_auto: true
…

honikos

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