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Support Installation & Updates
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  3. Support Installation & Updates
  4. Email updates - Not sending, however no apparent error

Email updates - Not sending, however no apparent error

Added by David Worthington over 10 years ago

Hi All,

I am very new to Open Project and have gone through and attempted to setup email notifications. I had initial issues with spacing etc in the configuration.ml file, which were subsequently resolved and email updates where working for a while using a no-reply@mydomain.com (Gmail account fyi).

However I decided in my ultimate wisdom that would like to change to Emission Email Address (Administration > Settings >Email notifications) to openproject@mydomain.com and email updates stopped working. I changed the email address back to the account address of no-replymydomain.com however this has not resolved the issue.
If I use the “Send a test email” link on the bottom an email will send fine.

I am sure the emails are not being sent as I can log into the Gmail account and see that there are no emails being sent, however I do see ones previous to the change above and the test emails.

The only other time it seems to work is if I create a new work package. However changes to existing / already setup work packages do no. I have checked all the “Select actions for which email notifications should be sent” in the ‘Email Notification’ configuration page.

Any help appreciated.


Replies (6)

RE: Email updates - Not sending, however no apparent error - Added by Karsten Gallinowski over 10 years ago

Hi David,

seems to me that the process which is responsible to handle emails asynchron is not working properly. You should have a deamon running called delayed_job. What is the output of ps ax | grep delayed?

How did you install OpenProject? For the packaged installation you can try openproject run script/delayed_job restart to fix the issue.

Cheers,
Karsten

RE: Email updates - Not sending, however no apparent error - Added by David Worthington over 10 years ago

Hi Karsten,

I am using a Bitnami VM installation. Her is the output of that command

bitnami@linux:~$ ps ax | grep delayed
3497 pts/0 S+ 0:00 grep delayed

I just just tried the delayed_job restart as above and got the following output?

bitnami@linux:~$ /opt/bitnami/apps/openproject/htdocs/script/delayed_job restart
require ‘rails/all’… 0.680s
Bundler.require… 2.540s
Application.initialize!… Rails Error: Unable to access log file. Please ensure that /opt/bitnami/apps/openproject/htdocs/log/development.log exists and is chmod 0666. The log level has been raised to WARN and the output directed to STDERR until the problem is fixed.
[deprecated] I18n.enforce_available_locales will default to true in the future. If you really want to skip validation of your locale you can set I18n.enforce_available_locales = false to avoid this message.
/opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/mysql2-0.3.11/lib/mysql2/client.rb:44:in `connect’: Access denied for user ‘bn_openproject’@‘localhost’ to database ‘bitnami_openproject_development’ (Mysql2::Error)
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/mysql2-0.3.11/lib/mysql2/client.rb:44:in `initialize’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/mysql2_adapter.rb:16:in `new’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/mysql2_adapter.rb:16:in `mysql2_connection’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/abstract/connection_pool.rb:315:in `new_connection’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/abstract/connection_pool.rb:325:in `checkout_new_connection’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/abstract/connection_pool.rb:247:in `block (2 levels) in checkout’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/abstract/connection_pool.rb:242:in `loop’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/abstract/connection_pool.rb:242:in `block in checkout’
from /opt/bitnami/ruby/lib/ruby/2.0.0/monitor.rb:211:in `mon_synchronize’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/abstract/connection_pool.rb:239:in `checkout’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/abstract/connection_pool.rb:102:in `block in connection’
from /opt/bitnami/ruby/lib/ruby/2.0.0/monitor.rb:211:in `mon_synchronize’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/abstract/connection_pool.rb:101:in `connection’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/abstract/connection_pool.rb:410:in `retrieve_connection’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/abstract/connection_specification.rb:171:in `retrieve_connection’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/connection_adapters/abstract/connection_specification.rb:145:in `connection’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activerecord-3.2.21/lib/active_record/model_schema.rb:224:in `table_exists?’
from /opt/bitnami/apps/openproject/htdocs/config/initializers/30-redmine.rb:32:in `<top (required)>’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activesupport-3.2.21/lib/active_support/dependencies.rb:245:in `load’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activesupport-3.2.21/lib/active_support/dependencies.rb:245:in `block in load’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activesupport-3.2.21/lib/active_support/dependencies.rb:236:in `load_dependency’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/activesupport-3.2.21/lib/active_support/dependencies.rb:245:in `load’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/railties-3.2.21/lib/rails/engine.rb:593:in `block (2 levels) in class:Engine’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/railties-3.2.21/lib/rails/engine.rb:592:in `each’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/railties-3.2.21/lib/rails/engine.rb:592:in `block in class:Engine’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/railties-3.2.21/lib/rails/initializable.rb:30:in `instance_exec’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/railties-3.2.21/lib/rails/initializable.rb:30:in `run’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/railties-3.2.21/lib/rails/initializable.rb:55:in `block in run_initializers’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/railties-3.2.21/lib/rails/initializable.rb:54:in `each’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/railties-3.2.21/lib/rails/initializable.rb:54:in `run_initializers’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/railties-3.2.21/lib/rails/application.rb:136:in `initialize!’
from /opt/bitnami/apps/openproject/htdocs/vendor/bundle/ruby/2.0.0/gems/railties-3.2.21/lib/rails/railtie/configurable.rb:30:in `method_missing’
from /opt/bitnami/apps/openproject/htdocs/config/environment.rb:36:in `block in <top (required)>’
from /opt/bitnami/apps/openproject/htdocs/config/application.rb:44:in `block in bench’
from /opt/bitnami/ruby/lib/ruby/2.0.0/benchmark.rb:281:in `measure’
from /opt/bitnami/apps/openproject/htdocs/config/application.rb:43:in `bench’
from /opt/bitnami/apps/openproject/htdocs/config/environment.rb:34:in `<top (required)>’
from /opt/bitnami/ruby/lib/ruby/2.0.0/rubygems/core_ext/kernel_require.rb:55:in `require’
from /opt/bitnami/ruby/lib/ruby/2.0.0/rubygems/core_ext/kernel_require.rb:55:in `require’
from /opt/bitnami/apps/openproject/htdocs/script/delayed_job:3:in `

’

I am picking the above is not ideal?

Thanks

RE: Email updates - Not sending, however no apparent error - Added by Karsten Gallinowski over 10 years ago

Hi,

please run the following command to start delayed_job:

@ RAILS_ENV=production /opt/bitnami/apps/openproject/htdocs/script/delayed_job restart@

That should at least solve the database problem. Please keep me posted if this solves the problem or not.

Cheers,
Karsten

RE: Email updates - Not sending, however no apparent error - Added by David Worthington over 10 years ago

Thanks Karsten,

I ran the command as above, however this has not seemed to resolved the issue. I updated several work packages (changed % completed, added notes etc) and still no record of the update emails being sent (Gmail SMTP) or receiving any. Here is the output from that command,

bitnami@linux:~$ RAILS_ENV=production /opt/bitnami/apps/openproject/htdocs/script/delayed_job restart
require ‘rails/all’… 0.670s
Bundler.require… 2.600s
Application.initialize!… [deprecated] I18n.enforce_available_locales will default to true in the future. If you really want to skip validation of your locale you can set I18n.enforce_available_locales = false to avoid this message.
Error: secret_token empty!
Please set it with ENV variable ‘SECRET_TOKEN’ or
run ‘rake generate_secret_token’

RE: Email updates - Not sending, however no apparent error - Added by David Worthington over 10 years ago

Further to the above, I tried to run ’rake generate_secret_token as per the output but get this,

bitnami@linux:~$ sudo rake —trace generate_secret_token
[sudo] password for bitnami:
rake aborted!
No Rakefile found (looking for: rakefile, Rakefile, rakefile.rb, Rakefile.rb)
/opt/bitnami/ruby/lib/ruby/gems/2.0.0/gems/rake-10.1.0/lib/rake/application.rb:632:in `raw_load_rakefile’
/opt/bitnami/ruby/lib/ruby/gems/2.0.0/gems/rake-10.1.0/lib/rake/application.rb:94:in `block in load_rakefile’
/opt/bitnami/ruby/lib/ruby/gems/2.0.0/gems/rake-10.1.0/lib/rake/application.rb:165:in `standard_exception_handling’
/opt/bitnami/ruby/lib/ruby/gems/2.0.0/gems/rake-10.1.0/lib/rake/application.rb:93:in `load_rakefile’
/opt/bitnami/ruby/lib/ruby/gems/2.0.0/gems/rake-10.1.0/lib/rake/application.rb:77:in `block in run’
/opt/bitnami/ruby/lib/ruby/gems/2.0.0/gems/rake-10.1.0/lib/rake/application.rb:165:in `standard_exception_handling’
/opt/bitnami/ruby/lib/ruby/gems/2.0.0/gems/rake-10.1.0/lib/rake/application.rb:75:in `run’
/opt/bitnami/ruby/lib/ruby/gems/2.0.0/gems/rake-10.1.0/bin/rake:33:in `<top (required)>’
/opt/bitnami/ruby/bin/rake:23:in `load’
/opt/bitnami/ruby/bin/rake:23:in `

’

RE: Email updates - Not sending, however no apparent error - Added by Jonas Heinrich (Finn) over 10 years ago

Hi David,

I just stumbled across this thread. Is it still valid?

To run a rake task you need to be in the folder of openproject. This should be /opt/bitnami/apps/openproject.

Best,

Jonas

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