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Support Installation & Updates
  1. OpenProject
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  3. Support Installation & Updates
  4. How to I use the function "email to ticket"

How to I use the function "email to ticket"

Added by Jan Koch over 10 years ago

I want to recieve e-mails with openproject to generate Tickets. In Redmine I have for this the module redmine:email:receive_imap.

I can’t find documentatios special for openproject and I can’t implement it with the redmine documenation.

I use Openproject with the Bitnami Stack.

Thanks a lot

Jan


Replies (2)

RE: How to I use the function "email to ticket" - Added by Jan Koch over 10 years ago

I have try a litle test, but it fails.

/# openproject-ce run rake -f /opt/openproject-ce/Rakefile --trace redmine:email:receive_imap  RAILS_ENV="production" host=my.mailhost.de port=143 username='<Username>' folder=/INBOX/ project=test unknown-user=accept no_permission_check=1
require 'rails/all'... 0.240s
Bundler.require... DEPRECATION WARNING: All functionality provided by openproject-plugins has now been integrated in OpenProject core.
Please remove openproject-plugins from your Gemfile."
 (called from <top (required)> at /opt/openproject-ce/vendored-plugins/openproject-plugins/lib/openproject-plugins.rb:16)
0.680s
DEPRECATION WARNING: You have Rails 2.3-style plugins in vendor/plugins! Support for these plugins will be removed in Rails 4.0. Move them out a                                                                                nd bundle them in your Gemfile, or fold them in to your app as lib/myplugin/* and config/initializers/myplugin.rb. See the release notes for mor                                                                                e on this: http://weblog.rubyonrails.org/2012/1/4/rails-3-2-0-rc2-has-been-released. (called from <top (required)> at /opt/openproject-ce/Rakefi                                                                                le:35)
DEPRECATION WARNING: You have Rails 2.3-style plugins in vendor/plugins! Support for these plugins will be removed in Rails 4.0. Move them out a                                                                                nd bundle them in your Gemfile, or fold them in to your app as lib/myplugin/* and config/initializers/myplugin.rb. See the release notes for mor                                                                                e on this: http://weblog.rubyonrails.org/2012/1/4/rails-3-2-0-rc2-has-been-released. (called from <top (required)> at /opt/openproject-ce/Rakefi                                                                                le:35)
** Invoke redmine:email:receive_imap (first_time)
** Invoke environment (first_time)
** Execute environment
Application.initialize!... [deprecated] I18n.enforce_available_locales will default to true in the future. If you really want to skip validation                                                                                 of your locale you can set I18n.enforce_available_locales = false to avoid this message.
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/bin/rake: No such file or directory - git
1.280s
** Execute redmine:email:receive_imap
rake aborted!
Net::IMAP::BadResponseError: Error in IMAP command received by server.
/opt/openproject-ce/vendor/ruby-2.1.4/lib/ruby/2.1.0/net/imap.rb:1158:in `get_tagged_response'
/opt/openproject-ce/vendor/ruby-2.1.4/lib/ruby/2.1.0/net/imap.rb:1210:in `block in send_command'
/opt/openproject-ce/vendor/ruby-2.1.4/lib/ruby/2.1.0/monitor.rb:211:in `mon_synchronize'
/opt/openproject-ce/vendor/ruby-2.1.4/lib/ruby/2.1.0/net/imap.rb:1192:in `send_command'
/opt/openproject-ce/vendor/ruby-2.1.4/lib/ruby/2.1.0/net/imap.rb:435:in `login'
/opt/openproject-ce/lib/redmine/imap.rb:42:in `check'
/opt/openproject-ce/lib/tasks/email.rake:170:in `block (3 levels) in <top (required)>'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/task.rb:240:in `call'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/task.rb:240:in `block in execute'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/task.rb:235:in `each'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/task.rb:235:in `execute'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/task.rb:179:in `block in invoke_with_call_chain'
/opt/openproject-ce/vendor/ruby-2.1.4/lib/ruby/2.1.0/monitor.rb:211:in `mon_synchronize'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/task.rb:172:in `invoke_with_call_chain'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/task.rb:165:in `invoke'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/application.rb:150:in `invoke_task'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/application.rb:106:in `block (2 levels) in top_level'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/application.rb:106:in `each'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/application.rb:106:in `block in top_level'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/application.rb:115:in `run_with_threads'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/application.rb:100:in `top_level'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/application.rb:78:in `block in run'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/application.rb:176:in `standard_exception_handling'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/lib/rake/application.rb:75:in `run'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/gems/rake-10.3.2/bin/rake:33:in `<top (required)>'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/bin/rake:23:in `load'
/opt/openproject-ce/vendor/bundle/ruby/2.1.0/bin/rake:23:in `<main>'
Tasks: TOP => redmine:email:receive_imap

RE: How to I use the function "email to ticket" - Added by Jan Koch over 10 years ago

I have reinstalled openproject with the community package version on an ubuntu 14.04 host.

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