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  4. Marking an Issue as Resolved & Closing A Project

Marking an Issue as Resolved & Closing A Project

Added by Paul Botta over 11 years ago

Hi - I am very new to Open Project with some basic questions. I am using 2.4 and would like to know how to Close (not delete) a project and how to mark an issue as resolved.

I have assigned myself as a manager to the project. I see a recent post - “Changing Issue Status AKA resolved issue”. I follow Philipp Tessenow’s response and don’t see a similar edit menu. The edit menu that I do see doesn’t allow me to change the status.

Please advise me what I need to do. Thx.


Replies (2)

RE: Marking an Issue as Resolved & Closing A Project - Added by Birthe Lindenthal over 11 years ago

Hi,

1. You can archive or delete a project when you are logged-in as a system administrator in the upper system navigation -> Modules -> Administration -> Projects:

2. Make sure you are assigned to the project (as a system administrator you can access the project, however cannot change ticket status). If you write that you have assigned yourself as a manager then,

  1. make sure your role has the correct permissions: -> Modules -> Administration -> Roles and permissions -> Role: Edit issues. If the role has the correct permission, then,
  2. check if the tracker you have selected for the ticket has the correct workflow: -> Modules -> Administration -> Workflow :
    e.g. workflow for Project Admin for Tracker Questions:

RE: Marking an Issue as Resolved & Closing A Project - Added by Paul Botta over 11 years ago

Hi Birthe - Thank-you very much for the quick response. I reviewed your recommendation for changing the status of an issue, but I am still unable. Please let me know what I am doing incorrectly. Thx.

1. The manager role has the Edit Issues permissions.

Edit Permissions

2. I am assigned all available roles.

Roles

3. I am assigned all of the workflow transitions.

Workflow

4. The status is no-editable.

Non-editable

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