Top Menu

Jump to content
Home
    Modules
      • Projects
      • Activity
      • Work packages
      • Gantt charts
      • Calendars
      • Team planners
      • Boards
      • News
    • Getting started
    • Introduction video
      Welcome to OpenProject Community
      Get a quick overview of project management and team collaboration with OpenProject. You can restart this video from the help menu.
    • Help and support
    • User guides
    • Videos
    • Shortcuts
    • Community forum
    • Enterprise support
    • Additional resources
    • Data privacy and security policy
    • Digital accessibility (DE)
    • OpenProject website
    • Security alerts / Newsletter
    • OpenProject blog
    • Release notes
    • Report a bug
    • Development roadmap
    • Add and edit translations
    • API documentation
  • Sign in
      Forgot your password?

      or sign in with your existing account

      Google

Side Menu

  • Overview
  • Activity
    Activity
  • Roadmap
  • Work packages
    Work packages
  • Gantt charts
    Gantt charts
  • Calendars
    Calendars
  • Team planners
    Team planners
  • Boards
    Boards
  • News
  • Forums
  • Feature tour
    Feature tour

Content

You are here:
  1. Forums
  2. General discussion

Marking an Issue as Resolved & Closing A Project

Added by Paul Botta about 11 years ago

Hi - I am very new to Open Project with some basic questions. I am using 2.4 and would like to know how to Close (not delete) a project and how to mark an issue as resolved.

I have assigned myself as a manager to the project. I see a recent post - “Changing Issue Status AKA resolved issue”. I follow Philipp Tessenow’s response and don’t see a similar edit menu. The edit menu that I do see doesn’t allow me to change the status.

Please advise me what I need to do. Thx.


Replies (2)

RE: Marking an Issue as Resolved & Closing A Project - Added by Birthe Lindenthal about 11 years ago

Hi,

1. You can archive or delete a project when you are logged-in as a system administrator in the upper system navigation -> Modules -> Administration -> Projects:

2. Make sure you are assigned to the project (as a system administrator you can access the project, however cannot change ticket status). If you write that you have assigned yourself as a manager then,

  1. make sure your role has the correct permissions: -> Modules -> Administration -> Roles and permissions -> Role: Edit issues. If the role has the correct permission, then,
  2. check if the tracker you have selected for the ticket has the correct workflow: -> Modules -> Administration -> Workflow :
    e.g. workflow for Project Admin for Tracker Questions:

RE: Marking an Issue as Resolved & Closing A Project - Added by Paul Botta about 11 years ago

Hi Birthe - Thank-you very much for the quick response. I reviewed your recommendation for changing the status of an issue, but I am still unable. Please let me know what I am doing incorrectly. Thx.

1. The manager role has the Edit Issues permissions.

Edit Permissions

2. I am assigned all available roles.

Roles

3. I am assigned all of the workflow transitions.

Workflow

4. The status is no-editable.

Non-editable

  • (1 - 2/2)
Loading...