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Support Installation & Updates
  1. OpenProject
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  4. Installation documentation not working: 403 and 503 error when connecting to url

Installation documentation not working: 403 and 503 error when connecting to url

Added by Zayn Patel 10 months ago

I am attempting to install OpenProject on an AWS Lightsail instance (before I move to an EC2). I have followed the OpenProject documentation for packaged installations [1] a few times but continue to get 403 and 503 errors. I do not alter content in any of the folders installed so I do not understand why this error is happening. I have suspected errors with the apache2 server so I have looked at the apache2 error.log file in var/log/apache2 and I see this message:

[Thu Jul 25 17:17:42.086782 2024] [autoindex:error] [pid 10320:tid 133009105716800] [client 71.197.139.33:60133] AH01276: Cannot serve directory /opt/openproject/public/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, an>

[Thu Jul 25 17:31:12.499287 2024] [autoindex:error] [pid 10319:tid 133009105716800] [client 71.197.139.33:60316] AH01276: Cannot serve directory /opt/openproject/public/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, an>

[Thu Jul 25 17:34:27.479342 2024] [proxy:error] [pid 10320:tid 133009063753280] (111)Connection refused: AH00957: http: attempt to connect to 127.0.0.1:6000 (127.0.0.1) failed

[Thu Jul 25 17:34:27.479881 2024] [proxy_http:error] [pid 10320:tid 133009063753280] [client 71.197.139.33:60371] AH01114: HTTP: failed to make connection to backend: 127.0.0.1

^ I am unsure how to proceed. Any guidance on this error using an unchanged OpenProject installation would be helpful. I am happy to provide more information from the server installation if necessary. 

In addition, when cd'ing into the openproject directory I get a permission denied error. Is it typical have to use sudo here?


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