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Support Installation & Updates
  1. OpenProject
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  3. Support Installation & Updates
  4. E-Mail Notifications do not work

E-Mail Notifications do not work

Added by Thomas Entner over 2 years ago

Hi,

after updating to 12.2.1 (from some 11.x version) I have issues with E-mail notifications. Test E-mail from the GUI is working. It is unclear if the issue is related to the update or not.

When I look at <ip>/health_checks/all, I get:

full
  database: PASSED Schema version: 20220818074159 (0.002s)
  default: PASSED Application is running (0.000s)
  delayed_jobs_backed_up: PASSED Delayed Jobs with priority lower than '0' at reasonable level (0) (0.002s) (OPTIONAL)
  delayed_jobs_never_ran: PASSED All previous jobs have completed within the past 5 minutes. (0.001s)
  mail: FAILED ActionMailer::Base at localhost:25 is not accepting connections: 'localhost is not accepting connections on port 25: Connection refused - connect(2) for "localhost" port 25' (0.000s)
  puma: PASSED Backlog ok (0.000s) (OPTIONAL)

 Obviously, the ActionMailer is ignoring my settings (e.g. port 587), but I have no clue why this is the case. I see no difference in behavior if I set the SMTP config variables or not.

Any advice?

Regards,

Thomas


Replies (2)

RE: E-Mail Notifications do not work - Added by Samantha Machon over 2 years ago

Hi Thomas, 

Thank you very much for your question. 

With release 12.0.0 we have introduced in-app notifications which replace email notifications: https://www.openproject.org/docs/release-notes/12-0-0/

Here is the description for in-app notifications: https://www.openproject.org/docs/user-guide/notifications/
Additionally, you can configure email reminders: https://www.openproject.org/docs/getting-started/my-account/#email-reminders

Best regards
Samantha

RE: E-Mail Notifications do not work - Added by Thomas Entner over 2 years ago

Thank you, this explains a lot... (I have reverted back to 11.x in the meantime to fix this, but with your feedback, I will give 12.0.0 another try)

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