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  2. Support Installation & Updates

No Email notifications or invite mails but Test email works fine

Added by sujith kumar over 3 years ago

I am using centos 7  and installed openproject using installer.

When I try to configure SMTP and send test email. The email was sent to Admin.

Bu the email is not working for 

  1. Invite members
  2. Updates or changes in work packages
  3. including for anyother changes in project.

followed this post but my issue is not resolved.

Unable to execute RAILS_ENV=production bundle exec rake jobs:workoff
bundle command not found..

Someone please help


Replies (3)

RE: No Email notifications or invite mails but Test email works fine - Added by Oliver Günther over 3 years ago

Hi Sujith,

can you double check that the background worker service is running ? It is the one responsible for sending out the emails.

 You can check if there are any outstanding jobs by checking your instance's health checks: For example, https://openproject.yourdomain/health_checks/all

Also, please check the output of systemctl status openproject.worker  

Best

Oliver

RE: No Email notifications or invite mails but Test email works fine - Added by Mike Lloyd over 3 years ago

I'm in the same boat. I've installed using the docker-compose microservices method. I can send test emails but no others go through.

Healthchecks show something is wrong with the mailer.

full
  database: PASSED Schema version: 20210521080035 (0.003s)
  default: PASSED Application is running (0.000s)
  delayed_jobs_backed_up: PASSED Delayed Jobs with priority lower than '0' at reasonable level (0) (0.002s) (OPTIONAL)
  delayed_jobs_never_ran: PASSED All previous jobs have completed within the past 5 minutes. (0.001s)
  mail: FAILED ActionMailer::Base at localhost:25 is not accepting connections: 'Cannot assign requested address - connect(2) for "localhost" port 25' (0.001s)
  puma: PASSED Backlog ok (0.000s) (OPTIONAL)

The worker container is running as well.

RE: No Email notifications or invite mails but Test email works fine - Added by Mike Lloyd about 3 years ago

Any one else having this issue? I'm fairly certain my setup is good. Seems like a bug but I could be wrong.

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