Top Menu

Jump to content
  • OpenProject
    • View all projects
Home
    • Projects
    • Work packages
    • News
    • Getting started
    • Introduction video

      Welcome to OpenProject Community

      Get an overview

      Get a quick overview of project management and team collaboration with OpenProject.
      You can restart this video from the help menu
    • Help and support
    • User guides
    • Videos
    • Shortcuts
    • Community forum
    • Professional support
    • Additional resources
    • Data privacy and security policy
    • OpenProject website
    • Security alerts / Newsletter
    • OpenProject blog
    • Release notes
    • Report a bug
    • Development roadmap
    • Add and edit translations
    • API documentation
  • Sign in
      Forgot your password?
      Create a new account

      or sign in with your existing account

      Google

Side Menu

  • Overview
  • Activity
  • Roadmap
  • Work packages
  • Calendars
  • Team planners
  • Boards
  • Forums
  • Wiki
    • Table of contents
      • Expanded. Click to collapseCollapsed. Click to showDeveloper
        • Hierarchy leafAccessibility Checklist
        • Hierarchy leafCode Review Guidelines
        • Expanded. Click to collapseCollapsed. Click to showContribution
          • Hierarchy leafGit Workflow
          • Hierarchy leafTranslations
        • Expanded. Click to collapseCollapsed. Click to showDeveloping Plugins
          • Hierarchy leafDeveloping an OmniAuth Authentication Plugin
        • Hierarchy leafRelease Process
        • Hierarchy leafReport a bug
        • Hierarchy leafSecurity
        • Hierarchy leafSetting up an OpenLDAP server for testing
        • Hierarchy leafTheme Features
      • Hierarchy leafDownload
      • Expanded. Click to collapseCollapsed. Click to showFeature tour
        • Hierarchy leafRelease Notes OpenProject 30
        • Expanded. Click to collapseCollapsed. Click to showRelease Notes OpenProject 30 - Overview
          • Hierarchy leafGlossary
          • Hierarchy leafRelease Notes - Accessibility
          • Hierarchy leafRelease Notes - Accessibility changes
          • Hierarchy leafRelease Notes - Add work package queries as menu items to sidebar
          • Hierarchy leafRelease Notes - Copy projects based on Templates
          • Hierarchy leafRelease Notes - Design changes
          • Hierarchy leafRelease Notes - Fixed Bugs
          • Hierarchy leafRelease Notes - Keyboard Shortcuts
          • Hierarchy leafRelease Notes - Project settings
          • Hierarchy leafRelease Notes - Ruby&Rails Update
          • Hierarchy leafRelease Notes - Security
          • Hierarchy leafRelease Notes - Timelines
          • Hierarchy leafRelease Notes - Work packages
      • Hierarchy leafHowto create animated gifs
      • Hierarchy leafMigration Squashing
      • Hierarchy leafMod security
      • Hierarchy leafNew work package page
      • Hierarchy leafOP3 to OP4 Debian upgrade
      • Hierarchy leafOP4 Ubuntu1404 Stable with MySQL in production
      • Hierarchy leafOpenProject 40 Development Setup
      • Expanded. Click to collapseCollapsed. Click to showOpenProject Foundation
        • Hierarchy leafBoards
        • Hierarchy leafMembers
        • Hierarchy leafOPF-Meetings
        • Hierarchy leafStatutes
      • Expanded. Click to collapseCollapsed. Click to showRelease Notes
        • Hierarchy leafOpenProject released on Bitnami
      • Expanded. Click to collapseCollapsed. Click to showRelease Notes OpenProject 40 - Overview
        • Hierarchy leafRelease Notes OpenProject 40 - Accessibility improvements
        • Hierarchy leafRelease Notes OpenProject 40 - Column header functions in work package table
        • Hierarchy leafRelease Notes OpenProject 40 - Improved Design
        • Hierarchy leafRelease Notes OpenProject 40 - Integrated query title on work package page
        • Hierarchy leafRelease Notes OpenProject 40 - Integrated toolbar on work package page
        • Hierarchy leafRelease Notes OpenProject 40 - OmniAuth integration for OpenProject
        • Hierarchy leafRelease Notes OpenProject 40 - Work package details pane
      • Expanded. Click to collapseCollapsed. Click to showSecurity and privacy
        • Hierarchy leafFAQ
      • Expanded. Click to collapseCollapsed. Click to showSupport
        • Expanded. Click to collapseCollapsed. Click to showDownload and Installation
          • Hierarchy leafInstallation MacOS
          • Expanded. Click to collapseCollapsed. Click to showInstallation OpenProject 3 0
            • Hierarchy leafDebian Stable with MySQL in production
            • Hierarchy leafInstallation Ubuntu
            • Hierarchy leafInstallation Windows
            • Hierarchy leafInstallation on Centos 65 x64 with Apache and PostgreSQL 93
          • Expanded. Click to collapseCollapsed. Click to showInstallation OpenProject 40
            • Hierarchy leafOP4 Debian Stable with MySQL in production
          • Expanded. Click to collapseCollapsed. Click to showMigration paths
            • Hierarchy leafFrom Chilliproject to OpenProject
            • Hierarchy leafMigration 15 to 30
            • Hierarchy leafMigration 24 to 30
            • Hierarchy leafMigration Redmine 2x › OpenProject 30
            • Hierarchy leafOpenProject 3 Migration
          • Hierarchy leafOpenProject 40
        • Expanded. Click to collapseCollapsed. Click to showNews
          • Hierarchy leafNew OpenProject Translations Plugin
          • Hierarchy leafNew Plugin on OpenProjectorg Local Avatars
          • Hierarchy leafNew design for OpenProject
          • Hierarchy leafNews Accessibility workshop for OpenProject
          • Hierarchy leafNews Glossary for OpenProject
          • Hierarchy leafNews Heartbleed fixed
          • Hierarchy leafNews Icon Fonts
          • Hierarchy leafNews OpenProject 30 Release
          • Hierarchy leafNews Release GitHub Integration Plugin
          • Hierarchy leafNews Success Story Deutsche Telekom
          • Hierarchy leafNews Timelines
          • Hierarchy leafOpenProject 3013 released
          • Hierarchy leafOpenProject 3017 released
          • Hierarchy leafOpenProject 40 released
          • Hierarchy leafOpenProject 40 will be coming soon
          • Hierarchy leafOpenProject 405 released
          • Hierarchy leafOpenProject and pkgrio
          • Hierarchy leafOpenProject news moved to a new blog
          • Hierarchy leafOpenProjectBitnami
          • Hierarchy leafPackager version with plugins released ("Community edition")
          • Hierarchy leafRegistration OpenProject-Foundation
          • Hierarchy leafRelease OpenProject AuthPlugins
          • Hierarchy leafUpdates on OpenProject
          • Hierarchy leafWe need your feedback for the the new fullscreen view for work packages
        • Hierarchy leafOpenProject Plug-Ins
      • Hierarchy leafWiki
You are here:
  • Forums
  • Support Installation & Updates

Content

Restoring backup from v10 into v11

Added by Donald Christensen about 1 year ago

Hi: I recently had a server crash and needed to restore an Openproject backup on a new machine. I was able to install a working default Openproject service. I then went and imported my backup files (per OPs documentation). Now the website is working though I am getting the following error:

"[Error 500] An error occurred on the page you were trying to access. If you continue to experience problems please contact your OpenProject administrator for assistance."

I'm pretty sure the issue may be that I restored a v10 backup into a new v11 system. I can still log into the site with my personal credentials, just I cannot see any of the work package data etc.

Stats:

  • OS: Ubuntu 18
  • Database: PostgreSQL 10.1.6
  • OpenProject 11.2.0 installed via apt-get

Questions:

  1. Is there a way I can fix the database / migrate to work with 11?
  2. Do I instead need to install a fresh copy of v10, then restore the backup, then upgrade to 11?
  3. If needed, how do I find / install the old v10?

TIA, Donald


Replies (2)

RE: Restoring backup from v10 into v11 - Added by Donald Christensen about 1 year ago

How do I receive support from Openproject? This support request was never even reviewed. I am sitting with a broken system that I've spent hours trying to fix without any help from Openproject.  I cannot even reinstall the server at this point to a fresh start. What must I do to receive some help? Thank you.

RE: Restoring backup from v10 into v11 - Added by Robin Wagner about 1 year ago

Hello Donald,

Sorry for the delayed response.
Since we have a large community and a relatively small team, we are unfortunately unable to monitor the forum continuously.
There are quite a few active community users who also reply back to questions/messages but it's still possible that a question may go unanswered for a while.

To optimally and sustainably support you, we offer the Enterprise on-premises edition which includes support as well as many useful premium features.
The following comparison of the Community and Enterprise on-premises edition provides an overview of the benefits you get with the Enterprise version. You also help finance the future OpenProject development.
If you have any questions about the Enterprise on-premises version, feel free to contact us directly. As an Enterprise user, we offer direct support channels to assist you.

You may also find our technical documentation helpful.
You can find older versions of OpenProject on packager.io.

Kind regards,
Robin

  • (1 - 2/2)
Loading...