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Issue with Export function

Added by Raimondas Zubavicius about 2 years ago

Hello,

  • Installed OpenProject 11.1.0 to Synolgy NAS using Docker.
  • Created new project and filled with milestones, phases and tasks.
  • tried to check how export to file (pdf or xls) looks - and getting error. It's a bug or some settings i missed during/after installation? 
    Thanks for your time!

Replies (7)

RE: Issue with Export function - Added by Raimondas Zubavicius about 2 years ago

Adding GIF.

RE: Issue with Export function - Added by Max Mutzge about 2 years ago

Hello Raimondas,
does this happen for all export options? This could be a background job problem

RE: Issue with Export function - Added by Raimondas Zubavicius about 2 years ago

Hello Matthias,

Yes, all export.
I can get PDF by clicking "Download PDF" on opened Task (at the end of GIF).
Any ideas?

RE: Issue with Export function - Added by Raimondas Zubavicius about 2 years ago

Hi again,

I installed older version of OpenProject 10.6.5 on same Synology NAS. And all Exports functions works like it should. tried with demo and Scrum projects.

Also tried new updated version OpenProject 11.1.1 - Exports do not work. I do not understand where the issue is and how to fix. Any ideas?

Thank you.

RE: Issue with Export function - Added by Markus Kahl about 2 years ago

Are there any error logs (sudo openproject logs --follow on the NAS) when you are trying the export?

RE: Issue with Export function - Added by Raimondas Zubavicius about 2 years ago

Markus,

I'm not expert, did i get log correctly? 

Run OpenProject with Docker, clicked on Scrum project and one of the public view, and tried to export.
Any useful information? 

Thank You!

RE: Issue with Export function - Added by Markus Kahl about 2 years ago

Hi, you did that correctly! Thanks. Although I'm not seeing enough in the logs. Does it say anything after that?
If the job runs through successfully it should say something like Performed WorkPackages::Exports::ExportJob or Background job [...] was performed successful [sic].

Or it should give an error, e.g.  was performed with error The PDF export could not be saved: No such file or directory - pdfunite. Just as an example for a random error.

Also if you could please also show us the contents of your browser's network tab while you are trying to a single export, that would be very helpful.

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