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  4. Sendmail never called when email is sent

Sendmail never called when email is sent

Added by Casey Carlin about 11 years ago

I’ve got everything set up and working well with OpenProject - except email!

I have tried both:

production:
  email_delivery_method: :sendmail
  sendmail_arguments: " -i "
  sendmail_location: "/usr/sbin/sendmail"
default:
  email_delivery_method: :sendmail

and just

production:
  email_delivery_method: :sendmail
default:
  email_delivery_method: :sendmail

But either one results in a message saying that email was sent in the production log, but no trace of an email in /var/log/mail.log or /var/log/mail.err

Any pointers on how I can even start debugging this?

Thanks!
-Casey


Replies (1)

RE: Sendmail never called when email is sent - Added by Martin Linkhorst about 11 years ago

Hi Casey,

usually the problem results from a wrongly configured email delivery policy in OpenProject, at least it trips me up once a month…

Make sure under the global settings `Modules > Administration > Settings Email Notifications` you check everything in the list “Select actions for which email notifications should be sent”.
Secondly, under your account’s specific settings `My Account > System Preferences` you need to select “For any event on all my projects” as well as deselect “I don’t want to be notified of changes that I make myself”. This way no emails get discarded before delivery.

i cannot say whether the problem is with sendmail itself at the moment as we use a different approach, but if the above doesn’t work, then it probably is. Please post your results from the steps taken above.

Best regards,
Martin

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