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  2. General discussion

Sendmail never called when email is sent

Added by Casey Carlin over 10 years ago

I’ve got everything set up and working well with OpenProject - except email!

I have tried both:

production:
  email_delivery_method: :sendmail
  sendmail_arguments: " -i "
  sendmail_location: "/usr/sbin/sendmail"
default:
  email_delivery_method: :sendmail

and just

production:
  email_delivery_method: :sendmail
default:
  email_delivery_method: :sendmail

But either one results in a message saying that email was sent in the production log, but no trace of an email in /var/log/mail.log or /var/log/mail.err

Any pointers on how I can even start debugging this?

Thanks!
-Casey


Replies (1)

RE: Sendmail never called when email is sent - Added by Martin Linkhorst over 10 years ago

Hi Casey,

usually the problem results from a wrongly configured email delivery policy in OpenProject, at least it trips me up once a month…

Make sure under the global settings `Modules > Administration > Settings Email Notifications` you check everything in the list “Select actions for which email notifications should be sent”.
Secondly, under your account’s specific settings `My Account > System Preferences` you need to select “For any event on all my projects” as well as deselect “I don’t want to be notified of changes that I make myself”. This way no emails get discarded before delivery.

i cannot say whether the problem is with sendmail itself at the moment as we use a different approach, but if the above doesn’t work, then it probably is. Please post your results from the steps taken above.

Best regards,
Martin

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