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Support Installation & Updates
  1. OpenProject
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  3. Support Installation & Updates
  4. Inbound email configuration problem

Inbound email configuration problem

Added by Guillermo Avalos about 5 years ago

Hi everyone,

I'm trying to configure inbound email as per the instructions found here: https://docs.openproject.org/installation-and-operations/configuration/incoming-emails/#configuring-inbound-emails

However, after running the command I'm getting this output which I don't know if it's normal or if it's and a error. I've tried with both ssl=true and ssl=false and both produce the same result. Any ideas?

/opt/openproject/vendor/ruby-2.6.6/lib/ruby/2.6.0/rubygems/core_ext/kernel_warn.rb:17:in `warn': DOORKEEPER] native_redirect_uri has been deprecated and will soon be removed (StructuredWarnings::BuiltInWarning)
W, [2020-05-03T20:03:14.096073 #2438]  WARN -- : hook registered
rake aborted!
OpenSSL::SSL::SSLError: SSL_connect returned=1 errno=0 state=SSLv2/v3 read server hello A: unknown protocol
/opt/openproject/lib/redmine/imap.rb:53:in `new'
/opt/openproject/lib/redmine/imap.rb:53:in `connect_imap'
/opt/openproject/lib/redmine/imap.rb:37:in `check'
/opt/openproject/lib/tasks/email.rake:151:in `block (3 levels) in <top (required)>'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/rake-13.0.1/exe/rake:27:in `<top (required)>'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/lib/bundler/cli/exec.rb:74:in `load'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/lib/bundler/cli/exec.rb:74:in `kernel_load'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/lib/bundler/cli/exec.rb:28:in `run'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/lib/bundler/cli.rb:465:in `exec'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/lib/bundler/vendor/thor/lib/thor/command.rb:27:in `run'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/lib/bundler/vendor/thor/lib/thor/invocation.rb:126:in `invoke_command'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/lib/bundler/vendor/thor/lib/thor.rb:387:in `dispatch'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/lib/bundler/cli.rb:27:in `dispatch'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/lib/bundler/vendor/thor/lib/thor/base.rb:466:in `start'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/lib/bundler/cli.rb:18:in `start'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/exe/bundle:30:in `block in <top (required)>'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/lib/bundler/friendly_errors.rb:124:in `with_friendly_errors'
/opt/openproject/vendor/bundle/ruby/2.6.0/gems/bundler-2.0.2/exe/bundle:22:in `<top (required)>'
/opt/openproject/bin/bundle:104:in `load'
/opt/openproject/bin/bundle:104:in `<main>'
Tasks: TOP => redmine:email:receive_imap
(See full trace by running task with --trace)

Replies (1)

RE: Inbound email configuration problem - Added by Guillermo Avalos about 5 years ago

UPDATE: I tried using POP3 instead of IMAP:

openproject run bundle exec rake redmine:email:receive_pop3 host='mail.ourcompany.com' username='openproject@ourcompany.com' password='longpasswd' port=110 allow_override=type,project

and I believe it's working now. The output I received was:

/opt/openproject/vendor/ruby-2.6.6/lib/ruby/2.6.0/rubygems/core_ext/kernel_warn.rb:17:in `warn': DOORKEEPER] native_redirect_uri has been deprecated and will soon be removed (StructuredWarnings::BuiltInWarning)
W, [2020-05-04T17:03:13.157668 #6742]  WARN -- : hook registered
I, [2020-05-04T17:03:26.117439 #6742]  INFO -- : MailHandler: ignoring email from unknown user [support@networksolutions.com]
I, [2020-05-04T17:03:26.117645 #6742]  INFO -- : Received mail (65.8ms)

Yes, Network Solutions is our email provider and that email from support is automatically sent whenever an account is created (openproject@ourcompany.com)

Is this output correct?

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