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Support Installation & Updates
  1. OpenProject
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  3. Support Installation & Updates
  4. Error 404 when forced changing admin password

Error 404 when forced changing admin password

Added by Greg Teddy over 5 years ago

Greetings

I'm testing OpenProject as a docker container. The first install/boot process seemed ok and I can see the main page. When I try to log with the default "admin" account, I'm asked to change the password. But when I do so, I get an "404 page not found" error.

What did I do wrong?

Maybe it's related: the error message is in French (probably because my browser is).

Thanks in advance


Replies (11)

RE: Error 404 when forced changing admin password - Added by Greg Teddy over 5 years ago

Note: I switched to English, same issue:

[Error 404] The page you were trying to access doesn't exist or has been removed.

RE: Error 404 when forced changing admin password - Added by Nick Couchman over 5 years ago

I have recently install OpenProject, and am running into this exact same issue.  Anyone have any ideas??  I didn't see any obvious errors during the install or configuration process.

I'm doing English install, so I do not believe it is locale-related.

RE: Error 404 when forced changing admin password - Added by Greg Teddy over 5 years ago

It doesn't look like anyone has a solution. I've tried previous versions with the same results.

It seems the docker version simply doesn't work :(

RE: Error 404 when forced changing admin password - Added by Nick Couchman over 5 years ago

I'm not using the Docker version - I've installed CentOS7 and then used yum to install it manually.

RE: Error 404 when forced changing admin password - Added by Manolis Spanoudakis over 5 years ago

hi,

did anyone find a solution? I face the same problem on Ubuntu Linux 18.04.3.

Manolis

RE: Error 404 when forced changing admin password - Added by Oliver Günther over 5 years ago

Hi guys,

  • what version are you running on. 
  • Did you set disable_password_login configuration setting by any chance?

You can check this with:

(Packaged) openproject run bundle exec rails runner "puts OpenProject::Configuration.disable_password_login?"

(Manual) RAILS_ENV=production bundle exec rails runner "puts OpenProject::Configuration.disable_password_login?"

If that outputs true, password reset are not available because you are using an external authentication source and requested to disable password login

Best

Oliver

RE: Error 404 when forced changing admin password - Added by Manolis Spanoudakis over 5 years ago

It was a misconfigured smtp option.

RE: Error 404 when forced changing admin password - Added by Oliver Günther over 5 years ago

Do you perhaps have any logs to forward to us to identify this? A faulty mail configuration should not result in a 404 but a proper logged error.

Thanks for your feedback.

Best

Oliver

RE: Error 404 when forced changing admin password - Added by Greg Teddy over 5 years ago

As I'm using the docker version, the configuration is the default provided. Is there a way to check that specific parameter without entering the container?

RE: Error 404 when forced changing admin password - Added by Greg Teddy over 5 years ago

I just tried again and the behavior was different : instead of the 404 I got an error message about cross site forgery.

I cleared the browser cookies and now I can log in with the new (not default) password...

Is there some configuration to use it behind Traefik?

RE: Error 404 when forced changing admin password - Added by Stefan Endrullis over 5 years ago

I got the same error on a fresh installation of OpenProject on my Ubuntu 19.04 system without docker.  I installed OpenProject via apt.  The package version is 10.3.0-1576598924.b67422ee.bionic.

I've set the log level to debug, but where can I find log files of OpenProject?  In /var/log/openproject I could only find these files:

-rw-r--r-- 1 openproject openproject   64 Dez 20 01:15 cron-clear-old-sessions.log
-rw-r--r-- 1 openproject openproject   65 Dez 20 00:12 cron-clear-old-sessions.log.1
-rw-r--r-- 1 openproject openproject  872 Dez 19 00:13 cron-clear-old-sessions.log.2.gz
-rw-r--r-- 1 openproject openproject  872 Dez 17 10:36 cron-clear-old-sessions.log.3.gz
-rw-r--r-- 1 openproject openproject  722 Dez 20 10:55 cron-hourly.log
-rw-r--r-- 1 openproject openproject 1575 Dez 20 00:12 cron-hourly.log.1
-rw-r--r-- 1 openproject openproject 2820 Dez 19 00:13 cron-hourly.log.2.gz
-rw-r--r-- 1 openproject openproject 1834 Dez 18 00:13 cron-hourly.log.3.gz
-rw-r--r-- 1 openproject openproject 1156 Dez 17 10:36 cron-hourly.log.4.gz
-rw-r--r-- 1 openproject openproject 1771 Dez 16 10:39 cron-hourly.log.5.gz
-rw-r--r-- 1 openproject openproject 2406 Dez 13 00:09 cron-hourly.log.6.gz
-rw-r--r-- 1 openproject openproject   36 Dez 17 17:58 delete.me
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