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Support Installation & Updates
  1. OpenProject
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  3. Support Installation & Updates
  4. Server Slowness

Server Slowness

Added by Jeremy Hawkins about 6 years ago

I've recently setup the community version of Open Project for my department.  In the last couple of days since it has started to be used there has been a recurring issue of the sever slowing down.  This is only effecting openproject and other projects running on the server are working normally without any slowness issues.  

Not sure where to start looking to find a problem.  Not seeing anything that looks unusual inside the logs or getting any type of error messages.  The largest problem this is causing is that attempts to upload files or create new content will timeout on the page, but still actually create so users are duplicating content by recreating it a second time instead of reloading the page and checking for the content first.


Replies (2)

RE: Server Slowness - Added by Oliver Günther about 6 years ago

Hi Jeremy,

would it be possible to record a video or set of screenshots of one exemplary flow what triggers the timeouts? In general, the web server will timeout after a predefined timeout (15s per default I believe), but that should still not happen.

An immediate short-term workaround may be to restart the server, but obviously this is not a solution. Maybe just try service openproject restart to confirm the server is slowing down over time or immediately?

Best,

Oliver

RE: Server Slowness - Added by Jeremy Hawkins about 6 years ago

I can try.  I don't know how we would do the screen recordings.

If I do restart the server it resolves the issue for a short time.  I am suspecting that the amount of time the server works well is dependent on how much use it gets.  We are just starting with this produce and have a couple of people entering in all of our current projects.

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