01/22/2026

• Task SISMI-16: Automated Notifications per Service Level
  updated by Esther Hassan on 01/22/2026 11:18 AM
  • Description changed (Details)
• Task SISMI-13: Technical Support Request Form
  updated by Esther Hassan on 01/22/2026 11:15 AM
  • Description changed (Details)
• Task SISMI-18: Dashboards for Service Usage KPIs and Trend Monitoring
  created by Esther Hassan on 01/22/2026 10:28 AM
• Task SISMI-17: Service Request Workflow with Reopen Support
  created by Esther Hassan on 01/22/2026 10:13 AM

01/21/2026

• Task SISMI-16: Automated Notifications per Service Level
  created by Esther Hassan on 01/21/2026 06:23 PM
• Task SISMI-15: Group Requests by Service and Type
  created by Esther Hassan on 01/21/2026 01:23 PM
• Task SISMI-14: Support Multiple Services in a Single JSM Project
  created by Esther Hassan on 01/21/2026 01:04 PM
• Task SISMI-13: Technical Support Request Form
  updated by Esther Hassan on 01/21/2026 12:33 PM
  • Subject changed from Request Technical Support to Technical Support Request Form
  • Description set (Details)

01/20/2026

• Task SISMI-13: Request Technical Support
  created by Esther Hassan on 01/20/2026 01:47 PM