Hello Community,

I’m looking for few days for an answer. I had to backup my working OpenProject instance of my vServer. I run the backup command. Everything works. I tried to restore this at a local VM, everything works.

When I tried to restore this on my new vServer, nothing works. I can reach the login page, but then I get an “Internal Error”. I read the log-files, but I have no answer what the problem is. Maybe someone can give me some hints…

F, [2016-12-24T01:16:04.206775 #20574] FATAL -- :   
F, [2016-12-24T01:16:04.206898 #20574] FATAL -- : NotImplementedError (Must be overridden by subclass):
F, [2016-12-24T01:16:04.206931 #20574] FATAL -- :   
F, [2016-12-24T01:16:04.206977 #20574] FATAL -- : app/models/user_password.rb:103:in `hash_matches?'
F, [2016-12-24T01:16:04.207019 #20574] FATAL -- : app/models/user_password.rb:48:in `matches_plaintext?'
F, [2016-12-24T01:16:04.207059 #20574] FATAL -- : app/models/user.rb:372:in `check_password?'
F, [2016-12-24T01:16:04.207092 #20574] FATAL -- : app/models/user.rb:229:in `try_authentication_for_existing_user'
F, [2016-12-24T01:16:04.207120 #20574] FATAL -- : app/models/user.rb:206:in `try_to_login'
F, [2016-12-24T01:16:04.207147 #20574] FATAL -- : app/controllers/account_controller.rb:333:in `password_authentication'
F, [2016-12-24T01:16:04.207174 #20574] FATAL -- : app/controllers/account_controller.rb:328:in `authenticate_user'
F, [2016-12-24T01:16:04.207214 #20574] FATAL -- : app/controllers/account_controller.rb:52:in `login'
F, [2016-12-24T01:16:04.207245 #20574] FATAL -- : app/middleware/reset_current_user.rb:47:in `call'

In my opinion there must be something wrong with the MySQL Database (?), but I have no idea, how to fix this?

Can someone help me?

Thank you
Marcel

I do not know if you have already solved this, but this may help others.
Have you tried running a “sudo openproject configure”, or even a “sudo openproject reconfigure”?