Hi,

I am running Version 5.0.10 of openproject’s community edtion.

It would be great wether openproject would be capable of automatically creating a ticket for any incoming mail of a specific mail-address, and to manage conversations out of Openproject.

How can such behavior be i accomplished?

Unfortunately I didn’t manage to find any documentation about this topic, just this outdated/closed Thread.

thx in advance

Hey Gerhard,

we do have a rake task that you use to check a POP3 or IMAP mail account for specific key words to:

1. Create new work packages

2. Reply to updates

3. Alter work package properties

I agree that the feature documentation isn’t particularly good at the moment, and we also want to improve the feature, but you can find the guide here:
https://github.com/opf/openproject/blob/dev/doc/operation_guides/incoming_emails.md

Please note: There was a bugfix in 5.0.14 that relates to incoming mail, so you may want to update before starting to test: https://community.openproject.org/work_packages/22607

Best,
Oliver