I installed the app sucessfully in my server but always receive 500 error message when:

1. Creating a User - the error message is displayed but Users is created - so no problem

2. Creating a Work Package - the error message is displayed but Work Package isn’t created - problem.

Here’s the log part

@Processing by WorkPackagesController#create as HTML
Parameters: {“utf8”=>“✓”, “authenticity_token”=>“sk4BVP4eI+r3kyozDbkNbXG9n+gH/rQrc8j0ip6KxY8=”, “work_package”=>{“type_id”=>“7”, “subject”=>“Test Feature”, “parent_id”=>“”, “description”=>“Test Feature”, “priority_id”=>“2”, “assigned_to_id”=>“”, “responsible_id”=>“”, “start_date”=>“2014-08-14”, “due_date”=>“2014-08-21”, “estimated_hours”=>“”, “done_ratio”=>“0”, “watcher_user_ids”=>[“3”]}, “attachments”=>{“1”=>{“description”=>“”}}, “send_notification”=>“1”, “commit”=>“Create”, “project_id”=>“test-project”}
Rendered user_mailer/_issue_details.html.erb (5.8ms)
Rendered user_mailer/work_package_added.html.erb within layouts/user_mailer (8.4ms)
Rendered user_mailer/_issue_details.text.erb (2.5ms)
Rendered user_mailer/work_package_added.text.erb within layouts/user_mailer (7.4ms)

Sent mail to xxxxx.xxxxx@xxx.co.id (60701.2ms)
Completed 500 Internal Server Error in 60962.4ms
@

I’ve already configured the smtp mailer in configuration.yml but still to no avail. What to do about it?

Hello Zorin,

it looks like you have broken SMTP settings.
Try to send a test mail: Go to “Administration” -> “Settings” -> “Email notifications” an click the link “Send a test email” (bottom right). This will try to send a mail to your users mail address. If you get an error you should check your SMTP settings.

You can also disable mail sending temporary. Set email_delivery_method: :test instead of “:smtp” in your configuration.yml and restart your server. If everything works without an 500 error you know your SMTP settings are wrong.

Best

Ratzi

I got this error message: An error occurred while sending mail (SMTP-AUTH requested but missing secret phrase)

Is there anything wrong with this setting?

1. default configuration options for all environments
   default:
   # Outgoing emails configuration (see examples above)
   email_delivery_method: :smtp
   smtp_address: smtp.gmail.com
   smtp_port: 587
   smtp_domain: example.com (my domain name - hidden)
   smtp_authentication : plain
   smtp_user_name: xxxxxx@example.com
   smtp_password: ****
   smtp_enable_starttls_auto: true

Can you point out my mistake?

Bona Fide,

Check out this thread if it is not helpful just come back an we’ll find a solution.

Best
Ratzi

Issue SOLVED!

The solution is that we put “” into the password since the password contains tag (#) which renders the password as useless.

Anyway thanks for your help.