Hello dear forum members. 

I'm new to OpenProject. And right now we try to test it in various scenario. 

We have our ticketing system on HESK. We want the new task to be created automatically once new ticket is created on HESK system. 

I guess it is done via API.

Hi Vusal,

glad you are here! I recommend you to check out the API and incoming e-mail workflows on this topic:

• API - https://www.openproject.org/docs/api/introduction/#openproject-api-introduction
• Create work packages from incoming e-mails - https://www.openproject.org/docs/installation-and-operations/configuration/incoming-emails/

Best

Alexander