I do not see an ability to download any attachments/files from a work package? When I click on any attached files, the actual file content opens in a new window... it becomes very laborious to have to open all attachments, copy the content and then save the results into a separate document. 

We are currently using the 12.4.0 community edition.

Dear John, 

There is feature request OP-9796 which is about downloading all attachments at once. 
I have added a vote for you. 

Best regards
Samantha