You can track and follow-up incidents and service requests across teams with clear workflows and full traceability.

Track and manage IT services efficiently with OpenProject:

• Incident and request tracking – Capture, assign, and resolve issues across teams.

• Create and maintain an inventory for your organization.

• Change and Release Management – Control changes and deployments with structured workflows.

• Service transparency – Ensure accountability and visibility across the full service lifecycle.

• Mailboxes & incoming emails – Automatically create and update tickets from shared inboxes.