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Updated by Marc Alcobé over 1 year ago
* Prepare answers in advance for feedback we know it will come.
* Even an FAQ for mobile in the docs or landing page.
* Relevant information to have on the tickets:
* Version of the instance.
* Version of mobile.
* Is an enterprise costumer or not?
* Email address of the user.
* Idea for the feedback text area: placeholder text on how we expect feedback.
* We need to allow the user somehow to enter the work package to check the state of their feedback.
* Mobile specific docs are very relevant for support.
* For now the mobile stores will be handled and responded by Customer Support and if needed with technical approach will contact us.
* We might need proper systems of emulation for checking properly the problems and react to feedback.
* Even an FAQ for mobile in the docs or landing page.
* Relevant information to have on the tickets:
* Version of the instance.
* Version of mobile.
* Is an enterprise costumer or not?
* Email address of the user.
* Idea for the feedback text area: placeholder text on how we expect feedback.
* We need to allow the user somehow to enter the work package to check the state of their feedback.
* Mobile specific docs are very relevant for support.
* For now the mobile stores will be handled and responded by Customer Support and if needed with technical approach will contact us.
* We might need proper systems of emulation for checking properly the problems and react to feedback.