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Updated by Markus Kahl over 7 years ago
**Given**:
* a user with a suffix in their email address, e.g. m.kahl+test@openproject.com
* user receives an email notification
* user answers to said notification to update the work package
The mail handler will ignore the user's answer since the sender address is just m.kahl@openproject.com.
```text
MailHandler: ignoring email from unknown user [m.kahl@openproject.com]
```
I suggest OpenProject look up the user without the suffix using a LIKE query. If there is only one user with the same base email address the email can be processed. If there are several users we have to ignore it since we can't say which user should be assumed.
* a user with a suffix in their email address, e.g. m.kahl+test@openproject.com
* user receives an email notification
* user answers to said notification to update the work package
The mail handler will ignore the user's answer since the sender address is just m.kahl@openproject.com.
```text
MailHandler: ignoring email from unknown user [m.kahl@openproject.com]
```
I suggest OpenProject look up the user without the suffix using a LIKE query. If there is only one user with the same base email address the email can be processed. If there are several users we have to ignore it since we can't say which user should be assumed.