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Document upload failed on fresh install OP7

Added by Stéphane V almost 6 years ago

Hello,

Trying to add an attachement to an existing work package in the demo project in production resulted in an error message “An internal error has occured.” with a nice red background.

I was not able to upload a document on an opeproject 7 instance.

I saw that the document plugin was removed (and therefore not activated in adminstration panel anymore)..? but the field “drop here your attachement” is present…

So my question is : is the attachement feaure maintained and, indeed yes, is there a trick to make it work (again) ?

Many thanks,


Replies (9)

RE: Document upload failed on fresh install OP7 - Added by Oliver Günther almost 6 years ago

Hi Stéphane,

both the documents plugin and attachments are actively supported in OpenProject. You are likely having a permission issue that prohibits OpenProject / the Rails worker to write to the attachment path.

1. Is there a relevant log entry in /var/log/openproject/production.log ?

2. What is the output of openproject config:get ATTACHMENTS_STORAGE_PATH and openproject run ls -alh $(openproject config:get ATTACHMENTS_STORAGE_PATH)

Best,
Oliver

RE: Document upload failed on fresh install OP7 - Added by Stéphane V almost 6 years ago

Thank for helping. I cannot use the command your have provided because the command “openproject” is not available (it is a fork of openproject-ce 7 from github with manual install) The attachements were working perfectly in OP6, but since the upgrade to OP7, it is not wokring anymore… :-( (I just kept the database and the apache config. The rest of the source code is a fresh git clone)

Here is the information that I found :

  • From /var/log/openporject_access.log (apache) : 10.42.17.56 - - [18/Jul/2017:09:07:45 +0200] “POST /api/v3/work_packages/2/attachments HTTP/1.1” 500 578
  • From /var/log/openproject_error.log (apache) : empty
  • From the debugger console in Firefox : 500 Internal Server Error : urn:openproject-org:api:v3:errors:InternalServerError
  • From ~/openproject-ce/log/production.log : empty
  • ls -als | grep files : 4 drwxr-xr-x 2 openproject openproject 4096 Jul 17 13:21 files

Can it be a simple issue as : user www-data cannot write into openproject files ?

EDIT : I tried this without succeess :

usermod -a -G www-data openproject
chgrp www-data /home/openproject/openproject-ce/files
chmod g+rwxs /home/openproject/openproject-ce/files

RE: Document upload failed on fresh install OP7 - Added by Oliver Günther almost 6 years ago

Hi Stéphane,

what branch are you running on? stable/7 should be the one you’re using if you want to run the latest stable version.

Can you raise the log output in config/environments/production.rb and restart the web server?

config.log_level = :debug

Best,
Oliver

RE: Document upload failed on fresh install OP7 - Added by Stéphane V almost 6 years ago

Yes, it is the branch stable/7. The information page shows “OpenProject 7.2.0 (Mysql2)” last change on 14/07/2017

I increased the debug level as proposed :

Now, we indeed have an error in log/production.log

I, [2017-07-19T10:18:05.156220 #28699] INFO — : Started POST “/api/v3/work_packages/2/attachments” for 10.42.17.56 at 2017-07-19 10:18:05 +0200
D, [2017-07-19T10:18:05.158816 #28699] DEBUG — : (0.1ms) SELECT MAX (`settings`.`updated_on`) FROM `settings`
D, [2017-07-19T10:18:05.160113 #28699] DEBUG — : User Load (0.1ms) SELECT `users`.* FROM `users` WHERE `users`.`type` IN (‘User’, ‘AnonymousUser’, ‘DeletedUser’, ‘SystemUser’) AND `users`.`id` = 1 LIMIT 1
D, [2017-07-19T10:18:05.161117 #28699] DEBUG — : WorkPackage Load (0.1ms) SELECT `work_packages`.* FROM `work_packages` WHERE `work_packages`.`id` = 2 LIMIT 1
D, [2017-07-19T10:18:05.162252 #28699] DEBUG — : Project Load (0.1ms) SELECT `projects`.* FROM `projects` WHERE `projects`.`id` = 1 LIMIT 1
D, [2017-07-19T10:18:05.163399 #28699] DEBUG — : (0.1ms) SELECT `enabled_modules`.`name` FROM `enabled_modules` WHERE `enabled_modules`.`project_id` = 1
D, [2017-07-19T10:18:05.164573 #28699] DEBUG — : Project Load (0.1ms) SELECT DISTINCT `projects`.* FROM `projects` INNER JOIN `enabled_modules` ON `projects`.`id` = `enabled_modules`.`project_id` AND `enabled_modules`.`name` IN (‘work_package_tracking’) AND `projects`.`status` = 1 WHERE `projects`.`status` = 1

E, [2017-07-19T10:18:05.167800 #28699] ERROR — : Grape rescuing from error: API::Errors::InternalError

Original error: #<ArgumentError: parser io argument must be a String or respond to readpartial() or read().

Stacktrace:

/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/multi_json-1.12.1/lib/multi_json/adapters/oj.rb:15:in `load’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/multi_json-1.12.1/lib/multi_json/adapters/oj.rb:15:in `load’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/multi_json-1.12.1/lib/multi_json/adapter.rb:21:in `load’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/multi_json-1.12.1/lib/multi_json.rb:122:in `load’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/representable-3.0.4/lib/representable/json.rb:38:in `from_json’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/roar-1.1.0/lib/roar/json.rb:21:in `from_json’
/home/openproject/openproject-ce/lib/api/v3/attachments/attachments_by_work_package_api.rb:41:in `parse_metadata’
/home/openproject/openproject-ce/lib/api/v3/attachments/attachments_by_work_package_api.rb:64:in `block (2 levels) in class:AttachmentsByWorkPackageAPI’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/endpoint.rb:59:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/endpoint.rb:59:in `block (2 levels) in generate_api_method’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/activesupport-5.0.3/lib/active_support/notifications.rb:166:in `instrument’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/endpoint.rb:58:in `block in generate_api_method’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/endpoint.rb:262:in `block in run’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/activesupport-5.0.3/lib/active_support/notifications.rb:166:in `instrument’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/endpoint.rb:240:in `run’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/endpoint.rb:313:in `block in build_stack’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/middleware/base.rb:31:in `call!’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/middleware/base.rb:24:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/middleware/base.rb:31:in `call!’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/middleware/base.rb:24:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/warden-1.2.7/lib/warden/manager.rb:36:in `block in call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/warden-1.2.7/lib/warden/manager.rb:35:in `catch’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/warden-1.2.7/lib/warden/manager.rb:35:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/middleware/error.rb:34:in `block in call!’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/middleware/error.rb:33:in `catch’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/middleware/error.rb:33:in `call!’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/middleware/base.rb:24:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/head.rb:12:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/endpoint.rb:224:in `call!’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/endpoint.rb:218:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/router/route.rb:72:in `exec’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/router.rb:119:in `process_route’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/router.rb:74:in `block in identity’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/router.rb:93:in `transaction’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/router.rb:72:in `identity’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/router.rb:57:in `block in call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/router.rb:135:in `with_optimization’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/router.rb:56:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/api.rb:119:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/api.rb:45:in `call!’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/grape-0.19.2/lib/grape/api.rb:40:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/routing/mapper.rb:17:in `block in class:Constraints’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/routing/mapper.rb:46:in `serve’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/journey/router.rb:39:in `block in serve’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/journey/router.rb:26:in `each’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/journey/router.rb:26:in `serve’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/routing/route_set.rb:725:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/bundler/gems/omniauth-40c6f5f751d2/lib/omniauth/builder.rb:63:in `call’
/home/openproject/openproject-ce/app/middleware/reset_current_user.rb:47:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/tempfile_reaper.rb:15:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-attack-5.0.1/lib/rack/attack.rb:147:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/etag.rb:25:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/deflater.rb:34:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/conditional_get.rb:38:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/head.rb:12:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/session/abstract/id.rb:232:in `context’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/session/abstract/id.rb:226:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/middleware/cookies.rb:613:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/middleware/callbacks.rb:38:in `block in call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/activesupport-5.0.3/lib/active_support/callbacks.rb:97:in `run_callbacks’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/activesupport-5.0.3/lib/active_support/callbacks.rb:750:in `_run_call_callbacks’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/activesupport-5.0.3/lib/active_support/callbacks.rb:90:in `run_callbacks’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/middleware/callbacks.rb:36:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/middleware/remote_ip.rb:79:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/middleware/debug_exceptions.rb:49:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/middleware/show_exceptions.rb:31:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/railties-5.0.3/lib/rails/rack/logger.rb:36:in `call_app’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/railties-5.0.3/lib/rails/rack/logger.rb:24:in `block in call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/activesupport-5.0.3/lib/active_support/tagged_logging.rb:69:in `block in tagged’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/activesupport-5.0.3/lib/active_support/tagged_logging.rb:26:in `tagged’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/activesupport-5.0.3/lib/active_support/tagged_logging.rb:69:in `tagged’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/railties-5.0.3/lib/rails/rack/logger.rb:24:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/request_store-1.3.2/lib/request_store/middleware.rb:9:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/middleware/request_id.rb:24:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/method_override.rb:22:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/runtime.rb:22:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/activesupport-5.0.3/lib/active_support/cache/strategy/local_cache_middleware.rb:28:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/actionpack-5.0.3/lib/action_dispatch/middleware/executor.rb:12:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/sendfile.rb:111:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/railties-5.0.3/lib/rails/engine.rb:522:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/railties-5.0.3/lib/rails/railtie.rb:193:in `public_send’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/railties-5.0.3/lib/rails/railtie.rb:193:in `method_missing’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-protection-2.0.0/lib/rack/protection/frame_options.rb:31:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-protection-2.0.0/lib/rack/protection/json_csrf.rb:26:in `call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/urlmap.rb:68:in `block in call’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/urlmap.rb:53:in `each’
/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/urlmap.rb:53:in `call’
/home/openproject/.rbenv/versions/2.4.1/lib/ruby/gems/2.4.0/gems/passenger-5.1.5/src/ruby_supportlib/phusion_passenger/rack/thread_handler_extension.rb:97:in `process_request’
/home/openproject/.rbenv/versions/2.4.1/lib/ruby/gems/2.4.0/gems/passenger-5.1.5/src/ruby_supportlib/phusion_passenger/request_handler/thread_handler.rb:160:in `accept_and_process_next_request’
/home/openproject/.rbenv/versions/2.4.1/lib/ruby/gems/2.4.0/gems/passenger-5.1.5/src/ruby_supportlib/phusion_passenger/request_handler/thread_handler.rb:113:in `main_loop’
/home/openproject/.rbenv/versions/2.4.1/lib/ruby/gems/2.4.0/gems/passenger-5.1.5/src/ruby_supportlib/phusion_passenger/request_handler.rb:416:in `block (3 levels) in start_threads’
/home/openproject/.rbenv/versions/2.4.1/lib/ruby/gems/2.4.0/gems/passenger-5.1.5/src/ruby_supportlib/phusion_passenger/utils.rb:113:in `block in create_thread_and_abort_on_exception’

Additional information :

ls -als |grep files
4 drwxr-xr-x 2 openproject openproject 4096 Jul 17 13:21 files

grep -nr “attachments_storage” ~/openproject-ce
[…]
./config/configuration.yml:187: attachments_storage_path: /home/openproject/openproject-ce/files
[…]
./lib/open_project/configuration.rb:40: ‘attachments_storage’ => ‘file’,
[…]

—> maybe also an issue between “files” or “file” ?
—> How can we verify the actual value of the attachments_storage_path global variable ?

RAILS_ENV=production ./bin/rails console
ENV
=> {“RBENV_VERSION”=>“2.4.1”, “XDG_SESSION_ID”=>“742”, “NODENV_SHELL”=>“su”, “TERM”=>“xterm”, “SHELL”=>“/bin/sh”, “USER”=>“openproject”, “LS_COLORS”=>“rs=0:di=01;34:ln=01;36:mh=00:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:or=40;31;01:su=37;41:sg=30;43:ca=30;41:tw=30;42:ow=34;42:st=37;44:ex=01;32:.tar=01;31:.tgz=01;31:.arc=01;31:.arj=01;31:.taz=01;31:.lha=01;31:.lz4=01;31:.lzh=01;31:.lzma=01;31:.tlz=01;31:.txz=01;31:.tzo=01;31:.t7z=01;31:.zip=01;31:.z=01;31:.Z=01;31:.dz=01;31:.gz=01;31:.lrz=01;31:.lz=01;31:.lzo=01;31:.xz=01;31:.bz2=01;31:.bz=01;31:.tbz=01;31:.tbz2=01;31:.tz=01;31:.deb=01;31:.rpm=01;31:.jar=01;31:.war=01;31:.ear=01;31:.sar=01;31:.rar=01;31:.alz=01;31:.ace=01;31:.zoo=01;31:.cpio=01;31:.7z=01;31:.rz=01;31:.cab=01;31:.jpg=01;35:.jpeg=01;35:.gif=01;35:.bmp=01;35:.pbm=01;35:.pgm=01;35:.ppm=01;35:.tga=01;35:.xbm=01;35:.xpm=01;35:.tif=01;35:.tiff=01;35:.png=01;35:.svg=01;35:.svgz=01;35:.mng=01;35:.pcx=01;35:.mov=01;35:.mpg=01;35:.mpeg=01;35:.m2v=01;35:.mkv=01;35:.webm=01;35:.ogm=01;35:.mp4=01;35:.m4v=01;35:.mp4v=01;35:.vob=01;35:.qt=01;35:.nuv=01;35:.wmv=01;35:.asf=01;35:.rm=01;35:.rmvb=01;35:.flc=01;35:.avi=01;35:.fli=01;35:.flv=01;35:.gl=01;35:.dl=01;35:.xcf=01;35:.xwd=01;35:.yuv=01;35:.cgm=01;35:.emf=01;35:.axv=01;35:.anx=01;35:.ogv=01;35:.ogx=01;35:.aac=00;36:.au=00;36:.flac=00;36:.m4a=00;36:.mid=00;36:.midi=00;36:.mka=00;36:.mp3=00;36:.mpc=00;36:.ogg=00;36:.ra=00;36:.wav=00;36:.axa=00;36:.oga=00;36:.spx=00;36:.xspf=00;36:”, “RBENV_ROOT”=>“/home/openproject/.rbenv”, “TMOUT”=>“3600”, “RBENV_HOOK_PATH”=>“/home/openproject/.rbenv/rbenv.d:/usr/local/etc/rbenv.d:/etc/rbenv.d:/usr/lib/rbenv/hooks”, “PATH”=>“/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/bin:/home/openproject/.rbenv/versions/2.4.1/bin:/home/openproject/.rbenv/libexec:/home/openproject/.rbenv/plugins/ruby-build/bin:/home/openproject/.nodenv/shims:/home/openproject/.nodenv/bin:/home/openproject/.rbenv/shims:/home/openproject/.rbenv/bin:/usr/local/bin:/usr/bin:/bin:/usr/local/games:/usr/games”, “MAIL”=>“/var/mail/openproject”, “PWD”=>“/home/openproject/openproject-ce”, “LANG”=>“en_US.UTF-8”, “RBENV_SHELL”=>“su”, “HOME”=>“/home/openproject”, “SHLVL”=>“1”, “LANGUAGE”=>“en_US:en”, “RAILS_ENV”=>“production”, “RBENV_DIR”=>“/home/openproject/openproject-ce/bin”, “LOGNAME”=>“openproject”, “RUBYLIB”=>“/home/openproject/.rbenv/versions/2.4.1/lib/ruby/gems/2.4.0/gems/bundler-1.15.1/lib:/home/openproject/.rbenv/rbenv.d/exec/gem-rehash”, “BUNDLE_GEMFILE”=>“/home/openproject/openproject-ce/Gemfile”, “BUNDLER_ORIG_PATH”=>“/home/openproject/.rbenv/versions/2.4.1/bin:/home/openproject/.rbenv/libexec:/home/openproject/.rbenv/plugins/ruby-build/bin:/home/openproject/.nodenv/shims:/home/openproject/.nodenv/bin:/home/openproject/.rbenv/shims:/home/openproject/.rbenv/bin:/usr/local/bin:/usr/bin:/bin:/usr/local/games:/usr/games”, “GEM_PATH”=>“”, “GEM_HOME”=>“/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0”, “BUNDLE_BIN_PATH”=>“/home/openproject/.rbenv/versions/2.4.1/lib/ruby/gems/2.4.0/gems/bundler-1.15.1/exe/bundle”, “BUNDLER_VERSION”=>“1.15.1”, “RUBYOPT”=>“-rbundler/setup”, “MANPATH”=>“/home/openproject/openproject-ce/vendor/bundle/ruby/2.4.0/gems/unicorn-5.3.0/man”, “LINES”=>“52”, “COLUMNS”=>“189”}

—> There is no attachements_storage_path in ruby ENV ? (maybe a fallback on a default value then ?)

RE: Document upload failed on fresh install OP7 - Added by Stéphane V almost 6 years ago

Additional information from Admin panel :

RE: Document upload failed on fresh install OP7 - Added by Oliver Günther almost 6 years ago

You have installed the dev branch of OpenProject. (Version 7.2.0., yet unreleased). There was a bug breaking attachments some while ago, so if you seriously want to run the dev branch, keep it updated.

I highly recommend against running the dev branch in production however.

RE: Document upload failed on fresh install OP7 - Added by Stéphane V almost 6 years ago

Yes, it seems I messed up by merging the dev branch from github (which is the default branch) in my production brach.. Sad !

How can I solve this ?

  • Pull the stable/7 branch —> not working… it says already up to date… but the upload attchement is still not working :-(
  • Pull again the dev branch, if this bug has been resolved

—> Can anyone try the attachement of pdf files in 7.2.0 to tell me if it is working ??

RE: Document upload failed on fresh install OP7 - Added by Oliver Günther almost 6 years ago

Yes, it seems I messed up by merging the dev branch from github (which is the default branch) in my production brach.. Sad !

You are mixing up your responses here, you mentioned earlier that you’re using a manual installation on a fork from openproject-ce (this message). That repository uses stable/7 as the default branch.

Our core repository used for developing uses the dev branch as the default branch. This is caused by several integrations with GitHub such as CodeClimate that
can only compare changes to this default branch, so we’re basically forced to use dev if we want to use them.

Either way, in a manual installation, be very careful where you pull from.

  • If you only did pull from dev, but did not run migrations, you could simply git reset --hard origin/stable/7 (where origin is the remote of openproject-ce).
  • If you did run the migrations, wait for 7.2. to come out to switch to the stable branch

On our 7.2. development/edge instances, attachments work fine, so I suspect the error is somewhere in your fork - either it is not updated to the dev branch, or some other issue.

RE: Document upload failed on fresh install OP7 - Added by Stéphane V almost 6 years ago

I indeed pulled the dev branch in my stable branch. Sad .

Pulling the latest commit of the dev branch solved this topic (.e. attachements are now working).

I will of course pull the stable/7 branch in the future for production servers (I’ll wait until the release of 7.2.0 to switch back to stable branch).

Many thanks for helping !

Openproject rocks ! :-)

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