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  2. General discussion

Emails not being sent to Assignee

Added by jason southwell over 10 years ago

When we change assignee on a work package, it would make sense that the assignee should receive emails notifying them of their assignment. That isn’t happening.

I’ve checked all of the email settings I can think of and can’t find something I’ve missed.

Any ideas?


Replies (8)

RE: Emails not being sent to Assignee - Added by jason southwell over 10 years ago

Just to clarify, watches are receiving their emails fine.

RE: Emails not being sent to Assignee - Added by Hagen Schink over 10 years ago

Hello Jason,

be aware that the user herself can change which kind of eMails she receives. You find these settings in My Account.

Does this help you?

Kind regards,
Hagen

RE: Emails not being sent to Assignee - Added by jason southwell over 10 years ago

Even if you are set to receive all notifications, no email is seemingly sent when you are assigned a task.

RE: Emails not being sent to Assignee - Added by Hagen Schink over 10 years ago

Hello Jason,

OK, then here are two more points to check:

  1. delayed job is activated, thus, there are no entries in the delayed_jobs table,
  2. checkbox Email updates is checked when updating the ticket.

There may be other settings to check but those are the most obvious that come to my mind right now.

Kind regards,
Hagen

RE: Emails not being sent to Assignee - Added by jason southwell over 10 years ago

I have 670 records in delayed_jobs.

How do I get these messages to send?

RE: Emails not being sent to Assignee - Added by jason southwell over 10 years ago

Fixed it by running

rake jobs:work RAILS_ENV=production

I must have missed an installation step but I don’t recall seeing any instructions for this.

RE: Emails not being sent to Assignee - Added by Hagen Schink over 10 years ago

Hello Jason,

no problem. I found the eMail instructions in the wiki. If you find another place more appropriate just propose one.

Kind regards,
Hagen

RE: Emails not being sent to Assignee - Added by jason southwell over 10 years ago

I followed the instructions here:

https://www.openproject.org/projects/openproject/wiki/Installation_OpenProject_3_0

I do see that it mentions delayed job there, so it’s probable that I just got too excited that I could finally login that I didn’t continue down the page.

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