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Added by Yadin Flammer almost 8 years ago
I’m attempting to find any assistance to fix and keep using this product as development has claimed this behavior is not a bug and offered no help as a result. The system appears to have suffered a serious bug at some point, but as the claim is no one else has this issue we can call the bug a random self corruption of the database.
The problem is, any comment added to any package in any project results in this entry every time that lists all kinds of bizarre changes that were not actually made. Looking at the details of these false changes shows they reflect attributes of deleted packages from deleted projects. Some times it’s falsely showing the package has been turned into a deleted package (it has not), some times it shows one deleted package turned into another deleted package with no reflection of the actual package. In all cases the information shown is still fine, it’s just the change record is complete garbage, which is extremely confusing and muddy to look at, and means you have no clear indication of work changes at all, and the change emails sent are total nonsense. The easiest way to see this is in the details of the description change it claimed happened but didn’t (in no case what the description changed at all, despite the change record claiming total fiction happened).
The theory is that when a project is deleted, OP is failing to clean the database. It is then further failing to simply update rows in the database when a package is updated, but rather is copying the data to a new record instead (which would be highly inefficient due to how we know MySQL bloats databases if there were no rows to reuse). Further, it is then using the data in the target row to calculate the changes (although this fails to explain the 3 record mess in some cases) instead of just looking at the source and destination changes of the actual package. In other words, a serious bug in the software, but again development has rejected that this is happening in any way.
We’re hoping someone can offer ideas on how to clean this up, otherwise we will have to conclude the product is not usable at this time.
Replies (4)
Hi Yadin,
it is a quite unfriendly behavior. That makes me really angry.
There are very many people that spend a lot of their time to develop this great open source software. You never contributed in any kind to this open source project but blaming other people for not providing your free support? Sad.
My advice is pretty simple: If you want free support from anybody I suggest to start with saying something nice, e.g. “Thank you for building this software” and “I have not really a lot of experience in operating web applications but please can somebody help me?”.
Best
Niels
My trying to get help when you refused makes you angry? I logged a bug and you dismissed it entirely, that makes me really frustrated. When I appealed that action you simply deleted the bug ticket entirely. I therefore came here to try to see if anyone would help since you obviously would not.
I have not contributed code, but in the past I have logged issues and assisted in their correction. If you don’t consider that helping, that’s what is sad. You only want to help people who write code for the product? Not a good model.
I have a lot of experience operating web applications, this one is broken. If you’re too good to try to address a crippling product bug unless the person shows deference I can only hope someone else on the team will assist, and address your extreme lack of customer service with you. It is a very nice free product IF it works, which currently it does not, which makes it a pile of unusable code. I’d like to help remedy that if someone is willing to address the problem. If you expect users to code their own bug fixes now, again that does not make for a usable product in general.
In trying to figure out where OP is going wrong with the scrambled data, I have looked through the database tables and only come up with more mystery. There is clearly another place where data is being stored as the values in the web UI include things that are simply not in the database. I tried digging through the application directories but couldn’t find anything telling, although it’s extremely weird that it would be storing data records in flat files rather than keeping them all in the database.
Relations of work_packages to project_id is obvious. However the relation of work_packages to work_package_journals is not. When you look at a package in the UI and see the changes listed in activity include things that are not in either of those tables, I can’t divine where those are kept or where the relations are happening. When you then look at the details of a description change that didn’t happen, it shows you half what is in the work_package_journals entry, and half some other mystery information that is in neither table. Since I can’t track the relations or find the other data that it’s pulling out of seemingly nowhere to make these anomalous entries, I can’t troubleshoot this bug any further. Hopefully a developer will be able to track this down so the product can be fixed.
Problem persists in 6.1.5. Product is unusable while every comment in it creates a dozen bogus change records.