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Work Package attachment upload fails (RESOLVED)
Added by John Demeny almost 8 years ago
Trying to upload attachments to a work package. Smaller files work fine, but files over 8MB failing.
From /var/log/httpd/error_log
[Fri Feb 24 11:21:08.072851 2017] [proxy:error] [pid 13451] (104)Connection reset by peer: [client 206.180.45.25:15004] AH01084: pass request body failed to 127.0.0.1:6000 (127.0.0.1), referer: https://project.rentsys.com/projects/new-product-development/work_packages/445/activity
[Fri Feb 24 11:21:08.073030 2017] [proxy_http:error] [pid 13451] [client 206.180.45.25:15004] AH01097: pass request body failed to 127.0.0.1:6000 (127.0.0.1) from 206.180.45.25 (), referer: https://project.rentsys.com/projects/new-product-development/work_packages/445/activity
Replies (5)
Hi John,
this sounds like an issue with your
KeepAliveTimeout
configuration of Apache due to the way it fails after a specific content length is exceeded.Please see https://httpd.apache.org/docs/2.4/en/mod/core.html#keepalivetimeout for more information.
Best,
Oliver
Already tried that. I did find this in messages log
openproject-web-1.service: E, [2017-02-27T09:21:37.700210 #11888] ERROR — : worker=0 PID:12631 timeout (16s > 15s), killing
openproject-web-1.service: E, [2017-02-27T09:21:37.752442 #11888] ERROR — : reaped #<Process::Status: pid 12631 SIGKILL (signal 9)> worker=0
openproject-web-1.service: I, [2017-02-27T09:21:37.814538 #12729] INFO — : worker=0 ready
Openproject-web-1 service is apparently killing the upload process after 15 seconds.
Where is the setting to make it stop doing that?
Turns out this tracks back to /opt/openproject/config/unicorn.rb
timeout Integer(ENV['WEB_TIMEOUT'] || 300)
I commented this line out and replaced with
timeout Integer(300)
This solves my problem, however I would rather set the environment variable correctly.
Where do I do this?
Never mind.
openproject config:set WEB_TIMEOUT=300
Hi John,
great to hear you found it out yourself until I could check back. Yes, that was the other server that could have timed out. Did not think about that.
Best,
Oliver