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Work package data is not saved on creation / displayed

Added by Daniel Hügelmann about 6 years ago

Hi,

I am running OpenProject 6.0.4 (Mysql2) and am unable to properly create new work packages. After I create a new work package its data (name, status, etc.) is not displayed in the list or any other view (see screenshot). I had migrated the database from 5.0.7 (Mysql2) and everything else seems to be working fine.

I would be very grateful for any help!

Regards
Daniel


Replies (9)

RE: Work package data is not saved on creation / displayed - Added by Oliver Günther about 6 years ago

Hey Daniel,

could you open the developer console and see if there’s an error related to a schema request being made?

If there is no error: Work packages are displayed only after their schema is loaded. If lots of data is contained in a project+work package type combinations (custom fields, lots of users, …) , computing the schemas may take a while on slower servers.
On what hardware are you running the server?

Best,
Oliver

RE: Work package data is not saved on creation / displayed - Added by Daniel Hügelmann about 6 years ago

Hi Oliver,

thank you for your quick reply! How do we open the OpenProject developer console? I wasn’t able to find anything online on how to do that.

We are running the server on a machine with 2 Cores and 3.5 GB RAM. We don’t really have a lot of data and users (<15) or custom fields yet.

Best regards
Daniel

RE: Work package data is not saved on creation / displayed - Added by Daniel Hügelmann about 6 years ago

Oliver Günther wrote:

Hey Daniel,

could you open the developer console and see if there’s an error related to a schema request being made?

If there is no error: Work packages are displayed only after their schema is loaded. If lots of data is contained in a project+work package type combinations (custom fields, lots of users, …) , computing the schemas may take a while on slower servers.
On what hardware are you running the server?

Best,
Oliver

Hi Oliver,

thank you for your quick reply! How do we open the OpenProject developer console? I wasn’t able to find anything online on how to do that.

We are running the server on a machine with 2 Cores and 3.5 GB RAM. We don’t really have a lot of data and users (<15) or custom fields yet.

Best regards
Daniel

RE: Work package data is not saved on creation / displayed - Added by Daniel Hügelmann about 6 years ago

An update: When I inspect the newly created work packages in the database then their name and status have been correctly saved. They are just not displayed in the OpenProject web interface.

RE: RE: Work package data is not saved on creation / displayed - Added by Daniel Hügelmann about 6 years ago

I can also finally found the following error, which is schema related:

application-7dab666….js:10100 GET https://application24.westeurope.cloudapp.azure.com:448/openproject/api/v3/work_packages/schemas/16-1 500 (Internal Server Error)

How can we remedy this?

RE: Work package data is not saved on creation / displayed - Added by vinicius batista about 6 years ago

I’m having the exact same problem too.

RE: Work package data is not saved on creation / displayed - Added by Daniel Hügelmann about 6 years ago

vinicius batista wrote:

I’m having the exact same problem too.

We have as yet been unable to solve the problem. What kind of installation are you running?

RE: Work package data is not saved on creation / displayed - Added by Vitali . about 6 years ago

I am having the same issue. Packages are not showing on the list while I am in a project or see all packages.
However, I see them on my page.
After sometime they are suddenly shown, but When I create new project packages are not displayed correctly.

I have the verion 6.0.4

RE: Work package data is not saved on creation / displayed - Added by Niels Lindenthal about 6 years ago

@Vitali: did you try to upgrade to the lastest version?

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