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  2. General discussion

Error when I created a new user on admin

Added by Stephen Nguyen about 9 years ago

when I created a new user on admin, the openproject return to “Internal error”. And when I check the logs, it shows:
Completed 500 Internal Server Error in 2070.1ms

SocketError (getaddrinfo: The requested name is valid, but no data of the requested type was found. ):
app/controllers/users_controller.rb:141:in `create’
app/middleware/params_parser_with_exclusion.rb:40:in `call’
when I refresh it again, the user has been created.
I’m using https://bitnami.com/stack/openproject (version 4.2.6)


Replies (1)

RE: Error when I created a new user on admin - Added by Oliver Günther about 9 years ago

Hi Stephen,

we do not directly support the Bitnami installation path. It is thus best to contact Bitnami themselves regarding installation.
That being said, the problem seems to be related with the Mailing set up, as the error occurs while sending the ‘User created’ confirmation mail:
https://github.com/opf/openproject/blob/release/4.2/app/controllers/users_controller.rb#L141

If you’re interested in supported installation paths of OpenProejct, both packaged and manual installation guides can be found at https://www.openproject.org/open-source/download/.

Best regards,
Oliver Günther

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