Top Menu

Jump to content
Home
    • Projects
    • Work packages
    • News
    • Getting started
    • Introduction video
      Welcome to OpenProject Community
      Get a quick overview of project management and team collaboration with OpenProject. You can restart this video from the help menu.
    • Help and support
    • User guides
    • Videos
    • Shortcuts
    • Community forum
    • Professional support
    • Additional resources
    • Data privacy and security policy
    • Digital accessibility (DE)
    • OpenProject website
    • Security alerts / Newsletter
    • OpenProject blog
    • Release notes
    • Report a bug
    • Development roadmap
    • Add and edit translations
    • API documentation
  • Sign in
      Forgot your password?
      Create a new account

      or sign in with your existing account

      Google

Side Menu

  • Overview
  • Activity
  • Roadmap
  • Work packages
  • Calendars
  • Team planners
  • Boards
  • Forums
  • Wiki
    • Table of contents
      • Expanded. Click to collapseCollapsed. Click to showDeveloper
        • Hierarchy leafAccessibility Checklist
        • Hierarchy leafCode Review Guidelines
        • Expanded. Click to collapseCollapsed. Click to showContribution
          • Hierarchy leafGit Workflow
          • Hierarchy leafTranslations
        • Expanded. Click to collapseCollapsed. Click to showDeveloping Plugins
          • Hierarchy leafDeveloping an OmniAuth Authentication Plugin
        • Hierarchy leafRelease Process
        • Hierarchy leafReport a bug
        • Hierarchy leafSecurity
        • Hierarchy leafSetting up an OpenLDAP server for testing
        • Hierarchy leafTheme Features
      • Hierarchy leafDownload
      • Expanded. Click to collapseCollapsed. Click to showFeature tour
        • Hierarchy leafRelease Notes OpenProject 30
        • Expanded. Click to collapseCollapsed. Click to showRelease Notes OpenProject 30 - Overview
          • Hierarchy leafGlossary
          • Hierarchy leafRelease Notes - Accessibility
          • Hierarchy leafRelease Notes - Accessibility changes
          • Hierarchy leafRelease Notes - Add work package queries as menu items to sidebar
          • Hierarchy leafRelease Notes - Copy projects based on Templates
          • Hierarchy leafRelease Notes - Design changes
          • Hierarchy leafRelease Notes - Fixed Bugs
          • Hierarchy leafRelease Notes - Keyboard Shortcuts
          • Hierarchy leafRelease Notes - Project settings
          • Hierarchy leafRelease Notes - Ruby&Rails Update
          • Hierarchy leafRelease Notes - Security
          • Hierarchy leafRelease Notes - Timelines
          • Hierarchy leafRelease Notes - Work packages
      • Hierarchy leafHowto create animated gifs
      • Hierarchy leafMigration Squashing
      • Hierarchy leafMod security
      • Hierarchy leafNew work package page
      • Hierarchy leafOP3 to OP4 Debian upgrade
      • Hierarchy leafOP4 Ubuntu1404 Stable with MySQL in production
      • Hierarchy leafOpenProject 40 Development Setup
      • Expanded. Click to collapseCollapsed. Click to showOpenProject Foundation
        • Hierarchy leafBoards
        • Hierarchy leafMembers
        • Hierarchy leafOPF-Meetings
        • Hierarchy leafStatutes
      • Expanded. Click to collapseCollapsed. Click to showRelease Notes
        • Hierarchy leafOpenProject released on Bitnami
      • Expanded. Click to collapseCollapsed. Click to showRelease Notes OpenProject 40 - Overview
        • Hierarchy leafRelease Notes OpenProject 40 - Accessibility improvements
        • Hierarchy leafRelease Notes OpenProject 40 - Column header functions in work package table
        • Hierarchy leafRelease Notes OpenProject 40 - Improved Design
        • Hierarchy leafRelease Notes OpenProject 40 - Integrated query title on work package page
        • Hierarchy leafRelease Notes OpenProject 40 - Integrated toolbar on work package page
        • Hierarchy leafRelease Notes OpenProject 40 - OmniAuth integration for OpenProject
        • Hierarchy leafRelease Notes OpenProject 40 - Work package details pane
      • Expanded. Click to collapseCollapsed. Click to showSecurity and privacy
        • Hierarchy leafFAQ
      • Expanded. Click to collapseCollapsed. Click to showSupport
        • Expanded. Click to collapseCollapsed. Click to showDownload and Installation
          • Hierarchy leafInstallation MacOS
          • Expanded. Click to collapseCollapsed. Click to showInstallation OpenProject 3 0
            • Hierarchy leafDebian Stable with MySQL in production
            • Hierarchy leafInstallation Ubuntu
            • Hierarchy leafInstallation Windows
            • Hierarchy leafInstallation on Centos 65 x64 with Apache and PostgreSQL 93
          • Expanded. Click to collapseCollapsed. Click to showInstallation OpenProject 40
            • Hierarchy leafOP4 Debian Stable with MySQL in production
          • Expanded. Click to collapseCollapsed. Click to showMigration paths
            • Hierarchy leafFrom Chilliproject to OpenProject
            • Hierarchy leafMigration 15 to 30
            • Hierarchy leafMigration 24 to 30
            • Hierarchy leafMigration Redmine 2x › OpenProject 30
            • Hierarchy leafOpenProject 3 Migration
          • Hierarchy leafOpenProject 40
        • Expanded. Click to collapseCollapsed. Click to showNews
          • Hierarchy leafNew OpenProject Translations Plugin
          • Hierarchy leafNew Plugin on OpenProjectorg Local Avatars
          • Hierarchy leafNew design for OpenProject
          • Hierarchy leafNews Accessibility workshop for OpenProject
          • Hierarchy leafNews Glossary for OpenProject
          • Hierarchy leafNews Heartbleed fixed
          • Hierarchy leafNews Icon Fonts
          • Hierarchy leafNews OpenProject 30 Release
          • Hierarchy leafNews Release GitHub Integration Plugin
          • Hierarchy leafNews Success Story Deutsche Telekom
          • Hierarchy leafNews Timelines
          • Hierarchy leafOpenProject 3013 released
          • Hierarchy leafOpenProject 3017 released
          • Hierarchy leafOpenProject 40 released
          • Hierarchy leafOpenProject 40 will be coming soon
          • Hierarchy leafOpenProject 405 released
          • Hierarchy leafOpenProject and pkgrio
          • Hierarchy leafOpenProject news moved to a new blog
          • Hierarchy leafOpenProjectBitnami
          • Hierarchy leafPackager version with plugins released ("Community edition")
          • Hierarchy leafRegistration OpenProject-Foundation
          • Hierarchy leafRelease OpenProject AuthPlugins
          • Hierarchy leafUpdates on OpenProject
          • Hierarchy leafWe need your feedback for the the new fullscreen view for work packages
        • Hierarchy leafOpenProject Plug-Ins
      • Hierarchy leafWiki
You are here:
  • Forums
  • General discussion

Content

Can't send emails

Added by andrea olivotto about 8 years ago

Bitnami OpenProject 4.0.4-1.

delayed_job is now running, thanks to Bitnami support.
I read every guide on email configuration:

http://email.about.com/od/accessinggmail/f/Gmail_SMTP_Settings.htm
http://redmineblog.com/articles/setup-redmine-to-send-email-using-gmail/
https://community.openproject.org/topics/441
https://github.com/opf/openproject/blob/dev/doc/CONFIGURATION.md
https://wiki.bitnami.com/Applications/Bitnami_OpenProject#How_to_configure_the_email_settings_of_openproject.3f

I tried Gmail account and local intranet smtp, I always have this error in openproject production log file:

Completed 500 Internal Server Error in 279.3ms Errno::ECONNREFUSED (Connection refused - connect(2)): app/models/work_package_observer.rb:38:in `block in after_create' app/models/work_package_observer.rb:37:in `each' app/models/work_package_observer.rb:37:in `after_create'

Or something like this (I deleted the real email):

Sent mail to [[[[[[my email]]]]] (5.4ms) 2015-01-16T16:50:18+0000: [Worker(delayed_job host:linux pid:3592)] Class#work_package_updated failed with Errno::ECONNREFUSED: Connection refused - connect(2) - 3 failed attempts Rendered user_mailer/_issue_details.html.erb (6.7ms) Rendered user_mailer/work_package_updated.html.erb within layouts/user_mailer (26.0ms) Rendered user_mailer/_issue_details.text.erb (2.4ms) Rendered user_mailer/work_package_updated.text.erb within layouts/user_mailer (12.4ms)

I made many tests with different configurations.

For gmail, here my production section in the configuration.yml file:

production:
  email_delivery_method: "smtp"
  smtp_address: "smtp.gmail.com"
  smtp_port: 587
  smtp_domain: "smtp.gmail.com"
  smtp_user_name: myemail@gmail.com
  smtp_password: mypassword
  smtp_enable_starttls_auto: true
  smtp_authentication: :plain

I added this line at the end of the standard file.
I triple checked the email and password.
The command “ping smtp.gmail.com” works well.

Any hint?


Replies (2)

RE: Can't send emails - Added by Karsten Gallinowski about 8 years ago

Hi Andrea,

I think there is a connection problem between your server/pc and the smtp server. Connection refused means that the smtp server actively refused to handle your request. Are you sure that the settings you entered are used? Do you have a firewall running. What is your set up? Linux?

Please give us more information so we can figure something out to get everything running.

Cheers,
Karsten

RE: Can't send emails - Added by andrea olivotto about 8 years ago

I’m using the Bitnami virtual appliance 4.0.4-1 (based on Ubuntu 14.04 LTS) in vmware player.
I correct a folder permission issue, now delayed_job works well.

Firewall? Yes we have it, but I guess it doesn’t impact the out-coming connection.
I tried a simple smtp client on my windows host with the same information, and is send the email with no problems.
Ping works well, as stated.

I just want to be sure is not an OpenProject bug.

I’ll try again in a second moment.

Andrea

  • (1 - 2/2)
Loading...