BUMP … I go the same error.log on my fresh install after trying to addd a Work Package to my first Project … Does anyone have a solution to fix this without completely reinstalling?

Also getting the same using a demo account on demoname.openproject.com

@Thomas, in my case the problem was caused by the order of the plugins in Gemfile.plugins. After I changed it, everything worked ok - I found the solution somewhere on the forum, but now I cannot find the post :(.

The current working order I have in my Gemfile.plugins is:

gem “openproject-pdf_export”, git: “https://github.com/finnlabs/openproject-pdf_export.git”, :branch => “stable”

gem ‘openproject-costs’, :git => ‘https://github.com/finnlabs/openproject-costs.git’, :branch => ‘stable’

gem ‘openproject-meeting’, :git => ‘https://github.com/finnlabs/openproject-meeting.git’, :branch => ‘stable’

gem ‘openproject-my_project_page’, :git => ‘https://github.com/finnlabs/openproject-my_project_page.git’, :branch => ‘stable’

gem ‘openproject-documents’, :git => ‘https://github.com/opf/openproject-documents.git’, :branch => ‘stable’

gem ‘reporting_engine’, :git => ‘https://github.com/finnlabs/reporting_engine.git’, :branch => ‘stable’

gem “openproject-ensure_project_hierarchy”, :git => “https://github.com/oliverguenther/openproject-ensure_project_hierarchy.git”, :branch => ‘master’

gem “openproject-backlogs”, git: “https://github.com/finnlabs/openproject-backlogs.git”, :branch => “stable”

@Mikael, unfortunately I cannot help with the demo account…

Alex

Hi Alex, could you tell us what version of Openproject package do you use, a core or a community edition?
Thanks.

Hi Dumitru,

I’m using Openproject 4 - I did a manual install by taking the stable version form github (git describe says: v4.0.4-23-g0bf3a7c.)

Alex

I ended up doing a fresh install … which fixed the problem

Yes, I can also confirm that on fresh install I wasn’t able to reproduce the error mentined by “alex”

Did anyone ever figure this out? I have OpenProject 4 on Ubuntu. I changed the order of my Gemfile.plugins file as described above. I have uninstalled and reinstalled. Can’t get this to work. I can create projects just file, but can’t create a Work Package. Please Help!

I was able to get rid of the error by changing the order the extra packages were installed - I modified the Gemfile.plugins, and the following order had worked for me:

gem “openproject-pdf_export”, git: “https://github.com/finnlabs/openproject-pdf_export.git”, :branch => “stable”

gem ‘openproject-costs’, :git => ‘https://github.com/finnlabs/openproject-costs.git’, :branch => ‘stable’

gem ‘openproject-meeting’, :git => ‘https://github.com/finnlabs/openproject-meeting.git’, :branch => ‘stable’

gem ‘openproject-my_project_page’, :git => ‘https://github.com/finnlabs/openproject-my_project_page.git’, :branch => ‘stable’

gem ‘openproject-documents’, :git => ‘https://github.com/opf/openproject-documents.git’, :branch => ‘stable’

gem ‘reporting_engine’, :git => ‘https://github.com/finnlabs/reporting_engine.git’, :branch => ‘stable’

gem “openproject-ensure_project_hierarchy”, :git => “https://github.com/oliverguenther/openproject-ensure_project_hierarchy.git”, :branch => ‘master’

gem “openproject-backlogs”, git: “https://github.com/finnlabs/openproject-backlogs.git”, :branch => “stable”

Alex

Thanks, but I tried that. Still can’t create work packages.

:( unfortunately I have no other idea…

Could you possibly post your exact Gemfile.plugins file verbatim?

Did anybody figure this out? I have completely re-installed on both Ubuntu and Debian (yes, the supported versions, and yes, complete machine wipe) and I still get an internal error. I don’t know if the packaged installer is grabbing the wrong version(s) or something, but it don’t work. I have also followed the manual installation procedure by copy-and-pasting each command verbatim, and I can’t get that to work at all.

What’s up here?

Thanks,
Kendell

Hi Kendell,

maybe we should start over and try again what went wrong during your installation. First of all from what you wrote above I can’t tell if you did a manual or packager installation. So can you please clarify this for me.

The next step should be to install everything step by step and check if it is working or not. Especially if you do a manual installation it is a good approach to install the core without plugins first. Then test if it is working. If it is proceed.

Unfortunately the installation of plugins is a manual and error prone process. So please try to get the core to work and come back and we will figure out what the problem is with the plugins together.

Or you use the package installation (Community Edition) and we try to get everything working with this version.

What do you think?

Regards,
Karsten

Hi Karsten,

I’ve done both the manual installation on the recommended version of Ubuntu (that doesn’t work at all,) and then completely wiped the machine, reinstalled the recommended version of Ubuntu, and did the packaged installation (openproject-ce) …experienced this problem. I again wiped the machine and installed the recommended version of Debian. Same problem.

The really weird thing here is, it seems random as to who experiences the problem. For instance, my boss’ account works fine with all features. However my account and another IT guy’s account can’t create work packages. All three accounts are identical as far as permissions.

I can’t really re-install at this point because we’ve started using the system and have a bunch of data in the system.

This has to be something tied to the accounts, and I haven’t the slightest clue what it is. Further, I don’t know what the default login to the MySQL server is, so I can’t even poke around in there to figure it out.

-Kendell

Hi Kendell,

the MySQL password should be located in /etc/openproject-ce/install.dat. All other configuration information are also available in the directory /etc/openproject-ce.

What about the broken SMTP configuration we discovered in the other thread?

Regards,
Karsten

As for my Work Package issue, I got it resolved yesterday. I upgraded to 4.1.1…the first time around was a massive fail, but after a “apt-get remove openproject-ce” and “apt-get install openproject-ce” following the supplied instructions, magically everything worked correctly. I’m going full-steam on that front.

As for the email connectivity, I’m still working on that. I’ve modified configuration.yml as described in another thread, but no luck yet. Don’t know if rebooting the server will reset it. Also, while I don’t think this is the case, I’m not 100% positive that my SMTP server is working correctly, so I’ll look in to that today. I have another project to work on today that involves my Exchange server, so will investigate during that process.

Hi Kendell,

thanks for the info. Please keep in mind that it is NOT recommended to configure openproject-ce via configruation.yml. Please use the openproject-ce config command for that. Packager installations work a little bit different from manual installations (especially when it comes to configuration).

Please read the following article https://www.openproject.org/open-source/packaged-installation/packaged-installation-community/ on how to configuration your installation (the “OpenProject command line tool” part of the article).

As always please inform us about progress. We will try to help.

Cheers,
Karsten

Karsten,

I configured using openoffice-ce reconfig, and got the email to seem as if it were working (and verified that my SMTP relay is working properly.) However, when I “Send a Test Email” from the Settings page, it says that it sent, but nothing comes through. I’ve seen a couple of other mentions of this on this forum, but no clear answers. I’m open to ideas :)

Thanks
Kendell

I wonder if hand-editing the configuration.yml file is my problem. When I did that (which I did initially) there were references to Environment variables. I notice now after having use the reconfigure utility, those variables are still not there. Should I replace with an original copy and try again. And if so, do you or someone else have a copy of the original sitting around somewhere?

I found a backup of the file and restored it to its original state. The ran “openproject-ce reconfigure”…no dice.