Hello Roke,

Each user can configure their own email preferences via the account settings. There, you can:

• select for which things you want to receive notifications (notification center within OpenProject) -> "Notification settings"

• configure when and for which things you want to receive e-mails. -> "Email reminders"

Precondition: Outbound e-mails must be configured. [1]

You can receive email reminders immediately when someone mentions you and/or set personal reminders for each work package. Furthermore, OpenProject can send you summary emails listing all unread notifications. In the "Email reminders" menu, you can select how often you would like to receive these summary emails. You can trigger them multiple times a day!

This guide explains that briefly:

https://www.openproject.org/docs/user-guide/account-settings/#email-reminders

Best

Alexander

[1] https://www.openproject.org/docs/installation-and-operations/configuration/outbound-emails/#configuring-outbound-emails

Thanks. However, even after reading github.com/opf/openproject/blob/HEAD/docs/user-guide/account-settings/README.md#email-reminders, I don't quite understand how one would enable immediate, e-mail notifications for the aforementioned events. Although it explicitly states that it supports immediate notifications, and that e-mail notifications are possible, it appears to solely describe the summarisation/digestion e-mail notification feature – how to allow it to send notifications for actions conducted by members of the relevant project, on others' work items – in any detail.

If this is obvious to you, I wonder why it's not for me. Certainly, GitLab and GitHub's interfaces for this are. 😬︎ At the least, I received a notification for your response via e-mail, so, perhaps, my current configuration works.

Hello Roke,

I understand your question. Basically, notifications are sent in two stages. First, you receive a notification in the Notification Centre. If you do not read these notifications, they are summarised and sent in the next summary email. You can set whether and how often you receive these summary emails. This can be hourly on every working day, for example; or just once a week (Email reminders settings). In addition, there are immediate email notifications. You receive these when you are mentioned with an @ (for example in a comment) or if you have set a personal reminder. You can also deactivate these emails in your personal settings (Email reminders settings).

You do not receive immediate email notifications for everything, but primarily for @ mentions and reminders you have set yourself. Other events are first displayed in the notification centre and only summarized via e-mail if you have not seen them yet. That is meant to reduce the amount of e-mails in your inbox.

Best,
Alexander

That is meant to reduce the amount of e-mails in your inbox.

Unfortunately, I'd significantly prefer to triage every message via my e-mail client. Imagine if you had to check every website that you utilise for notifications, on a regular basis, via it's own GUI. Summaries are a sufficient stop-gap, but that makes triage more difficult, because I've, then, multiple events collated into one, and the delay slows my response time.

It worked similar to this before the notifcation centre was introduced (based on user feedback). However, your approach also has its supporters. Thank you for outlining this.
There is a feature request which could cover this user story, I guess:

I added a vote for you. Please do not hestiate to add your thoughts and suggestions as a comment there.

Best
Alexander