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  5. Problem with logging time tracking in community, self-hosted version?

Problem with logging time tracking in community, self-hosted version?

Added by Trisha Renken-Sebastian 3 months ago

Hi there. We run a self-hosted version of OpenProject and after the recent upgrade, I wanted to start using the time tracking feature more. I completed a task and went to the My time tracking thing on the left sidebar to log the amount of time I spent on a task. However, when I went to enter in the number of the work package, the form did not return the correct work package item. The attached image says there were no items found for package 327, but the total number of work packages we have is 373.

This isn't just an enterprise feature only, right?


Replies (6)

RE: Problem with logging time tracking in community, self-hosted version? - Added by Trisha Renken-Sebastian 2 months ago

I don't know the norms yet on this forum. Is it okay to bump messages? Do you recommend I turn this into a bug report?

RE: Problem with logging time tracking in community, self-hosted version? - Added by Alexander Stock 2 months ago

Hi Trisha,

you should be able to log time that way. It could be possible that you do not have "access" to this work pack package because of permission reasons or that it has been deleted in the meantime. Is is possiblet to select work packages via the recent selection in this modal? Does only this certain work package not work or all work packages?

Best,

Alexander

RE: Problem with logging time tracking in community, self-hosted version? - Added by Trisha Renken-Sebastian 2 months ago

Alexander Stock wrote:

Hi Trisha,

you should be able to log time that way. It could be possible that you do not have "access" to this work pack package because of permission reasons or that it has been deleted in the meantime. 

I have admin privileges because there are only two of us total in the company and who are also active in OP right now, so I don't think it's a permissions problem.

Is is possiblet to select work packages via the recent selection in this modal? 

No, it is not. See attached image, which is for a work package from a different project than the one in the image from May 30.

Does only this certain work package not work or all work packages?

As per the image and another check I just performed by assigning me a ticket that was previously assigned to my boss, this problem happens every time I attempt to track time for any work package in any project for which I am the Assignee.

RE: Problem with logging time tracking in community, self-hosted version? - Added by Alexander Stock about 2 months ago

Hello Trisha,

is it possible to log time for you directly within a work package or via the work package table?
For example, when you open the work package table and just open work package 327. Can you log time to this work package that way?

Example:

Best,

Alexander

RE: Problem with logging time tracking in community, self-hosted version? - Added by Trisha Renken-Sebastian about 2 months ago

Looks like I cannot. Is there a setting that we need to turn on?

RE: Problem with logging time tracking in community, self-hosted version? - Added by Alexander Stock about 1 month ago

Hello Trisha,

just for others who might have stumpled upon the same topic and read this thread: We found the cause.
In order to use the my time tracking feature, you need to activate the time and costs module in your projects. This enables time logging for work packages in that certain project. You can log time to these work packages also from the my time tracking page.

Best,

Alexander

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