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  4. How to send mails to new assignee / accountable?

How to send mails to new assignee / accountable?

Added by Tom Hofmann 25 days ago

Hello everyone, 

this seems like a very obvious thing, but I kind find the right setting apparently (on self hosted version). 

What I want to achieve is pretty simple: 
Once a work package is assigned to someone, or someone becomes accountable, they should receive an email. 

I do see the notifications in the notifications center, but I dont get any mail. 

Mail in general works - for example when inviting new users. 

Or does this only work with the daily reminders?


Thank you for your input!

Best

Tom


Replies (3)

RE: How to send mails to new assignee / accountable? - Added by Alexander Stock 18 days ago

Hi Tom,

each user can decide within their own notification settings whether they want to be notified (which can trigger an e-mail). 
You can enable notifications for such things via Account settings -> notification settings.

Once you get assigned, then a notification in OpenProject pops up in the upper right (bell symbol). If you do not read this notifcation in OpenProject, than it will also be part of the next e-mail reminder you will receive (settings from your screenshot).

Please find here more information regarding notification settings:

https://www.openproject.org/docs/user-guide/notifications/notification-settings/#notification-settings

Best regards,
Alexander

RE: How to send mails to new assignee / accountable? - Added by Tom Hofmann 17 days ago

Hi Alexander, 

thanks for all the info 👍

Brief question. I was playing around with the webhooks to get notifications into other systems via API. It works and I get the full object. Is there a way to get webhook notifications that allow us to identify only what was changed?

Like if a work package is assigned to a new accountable - is it possible to somehow filter that only the accountable attribute has been changed and that we should start our playbook accordingly?

Best regards, 
Tom

RE: How to send mails to new assignee / accountable? - Added by Alexander Stock 12 days ago

Hi Tom,

at the moment, when setting up a webhook, you can only select whether the object (e.g. a work package) has been updates or newly created. If you chose updated, the webhook will fire everytime anything is upated there. Is does not inclide a separate filter though.

In this case, you may want to check out the API instead. It for example allows you to perform a baseline comparison to look for certain changes in a specific time frame. [1]

Best,

Alexander

[1] https://www.openproject.org/docs/api/baseline-comparisons/

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