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  2. General discussion

OpenProject not starting after fresh installation

Added by John Mink about 1 year ago

I just performed a fresh installation of OpenProject using the package manager installation.  However when I try to access the page/service I get an error from Apache

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

This is what I get as my service file:

[Unit]
StopWhenUnneeded=true

[Service]
# this service is just a placeholder
ExecStart=/bin/sleep infinity

[Install]
WantedBy=multi-user.target

Is this service file correct (I see it says it's a placeholder, but I'm not sure if that's for the devs or the sysadmin), or is it a problem? Does that mean that the "/bin/sleep infinity" I see in my process list "ps -ef" could actually be indicating that openproject IS running (since ps -ef | grep roject returns nothing...)

This is the output of systemctl status openproject which does indicate the service is running--but if the service is just "sleep infinity" that's hardly what I was hoping for!

+ systemctl status openproject
openproject.service -
    Loaded: loaded (/etc/systemd/system/openproject.service, enabled)
    Active: active (running)

Replies (2)

RE: OpenProject not starting after fresh installation - Added by John Mink about 1 year ago

Thanks for the response though I admit I'm confused by the "myecp login" link in your response, was that an example of some sort or just pasted to the wrong place?  Regardless I appreciate you mentioning file paths in your response.

In fact, this is an example of what I found in the /var/log/apache2/error.log file.  The full log has many more lines but they seem to all be some form of failed to connect

[Sun Sep 24 19:05:21.676516 2023] [proxy:error] [pid 4322:tid 140268867089984] (111)Connection refused: AH00957: http: attempt to connect to 127.0.0.1:6000 (127.0.0.1) failed

This to me indicates that Apache is attempting to (correctly) refer traffic to OpenProject but OpenProject is just not there (or at least not listening)?

RE: OpenProject not starting after fresh installation - Added by Lily Collins 11 months ago

Thanks for the response though I admit I'm confused by the "myecp login" link in your response, was that an example of some sort or just pasted to the wrong place?  Regardless I appreciate you mentioning file paths in your response.

In fact, this is an example of what I found in the /var/log/apache2/error.log file.  The full log has many more lines but they seem to all be some form of failed to connect fnaf

[Sun Sep 24 19:05:21.676516 2023] [proxy:error] [pid 4322:tid 140268867089984] (111)Connection refused: AH00957: http: attempt to connect to 127.0.0.1:6000 (127.0.0.1) failed

Thank you for sharing additional information from the /var/log/apache2/error.log file. Your interpretation of the error message is correct: Apache is trying to connect to OpenProject on port 6000, but the connection is refused, indicating that OpenProject is not running or not listening on that port.

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