Top Menu

Jump to content
Home
    Modules
      • Projects
      • Activity
      • Work packages
      • Gantt charts
      • Calendars
      • Team planners
      • Boards
      • News
    • Getting started
    • Introduction video
      Welcome to OpenProject Community
      Get a quick overview of project management and team collaboration with OpenProject. You can restart this video from the help menu.
    • Help and support
    • Upgrade to Enterprise edition
    • User guides
    • Videos
    • Shortcuts
    • Community forum
    • Enterprise support
    • Additional resources
    • Data privacy and security policy
    • Digital accessibility (DE)
    • OpenProject website
    • Security alerts / Newsletter
    • OpenProject blog
    • Release notes
    • Report a bug
    • Development roadmap
    • Add and edit translations
    • API documentation
  • Sign in
      Forgot your password?

      or sign in with your existing account

      Google

Side Menu

  • Overview
  • Activity
    Activity
  • Roadmap
  • Work packages
    Work packages
  • Gantt charts
    Gantt charts
  • Calendars
    Calendars
  • Team planners
    Team planners
  • Boards
    Boards
  • News
  • Forums

Content

General discussion
  1. OpenProject
  2. Forums
  3. General discussion
  4. OpenProject not starting after fresh installation

OpenProject not starting after fresh installation

Added by John Mink over 1 year ago

I just performed a fresh installation of OpenProject using the package manager installation.  However when I try to access the page/service I get an error from Apache

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

This is what I get as my service file:

[Unit]
StopWhenUnneeded=true

[Service]
# this service is just a placeholder
ExecStart=/bin/sleep infinity

[Install]
WantedBy=multi-user.target

Is this service file correct (I see it says it's a placeholder, but I'm not sure if that's for the devs or the sysadmin), or is it a problem? Does that mean that the "/bin/sleep infinity" I see in my process list "ps -ef" could actually be indicating that openproject IS running (since ps -ef | grep roject returns nothing...)

This is the output of systemctl status openproject which does indicate the service is running--but if the service is just "sleep infinity" that's hardly what I was hoping for!

+ systemctl status openproject
openproject.service -
    Loaded: loaded (/etc/systemd/system/openproject.service, enabled)
    Active: active (running)

Replies (2)

RE: OpenProject not starting after fresh installation - Added by John Mink over 1 year ago

Thanks for the response though I admit I'm confused by the "myecp login" link in your response, was that an example of some sort or just pasted to the wrong place?  Regardless I appreciate you mentioning file paths in your response.

In fact, this is an example of what I found in the /var/log/apache2/error.log file.  The full log has many more lines but they seem to all be some form of failed to connect

[Sun Sep 24 19:05:21.676516 2023] [proxy:error] [pid 4322:tid 140268867089984] (111)Connection refused: AH00957: http: attempt to connect to 127.0.0.1:6000 (127.0.0.1) failed

This to me indicates that Apache is attempting to (correctly) refer traffic to OpenProject but OpenProject is just not there (or at least not listening)?

RE: OpenProject not starting after fresh installation - Added by Lily Collins over 1 year ago

Thanks for the response though I admit I'm confused by the "myecp login" link in your response, was that an example of some sort or just pasted to the wrong place?  Regardless I appreciate you mentioning file paths in your response.

In fact, this is an example of what I found in the /var/log/apache2/error.log file.  The full log has many more lines but they seem to all be some form of failed to connect fnaf

[Sun Sep 24 19:05:21.676516 2023] [proxy:error] [pid 4322:tid 140268867089984] (111)Connection refused: AH00957: http: attempt to connect to 127.0.0.1:6000 (127.0.0.1) failed

Thank you for sharing additional information from the /var/log/apache2/error.log file. Your interpretation of the error message is correct: Apache is trying to connect to OpenProject on port 6000, but the connection is refused, indicating that OpenProject is not running or not listening on that port.

  • (1 - 2/2)
Loading...