Top Menu

Jump to content
    Modules
      • Projects
      • Activity
      • Work packages
      • Gantt charts
      • Calendars
      • Team planners
      • Boards
      • News
    Home
    • Getting started
    • Introduction video
      Welcome to OpenProject Community
      Get a quick overview of project management and team collaboration with OpenProject. You can restart this video from the help menu.
    • Help and support
    • Upgrade to Enterprise edition
    • User guides
    • Videos
    • Shortcuts
    • Community forum
    • Enterprise support
    • Additional resources
    • Data privacy and security policy
    • Digital accessibility (DE)
    • OpenProject website
    • Security alerts / Newsletter
    • OpenProject blog
    • Release notes
    • Report a bug
    • Development roadmap
    • Add and edit translations
    • API documentation
  • Sign in
      Forgot your password?

      or sign in with your existing account

      OpenProject ID Google

Side Menu

Collapse project menu
  • Overview
  • Activity
    Activity
  • Roadmap
  • Work packages
    Work packages
  • Gantt charts
    Gantt charts
  • Calendars
    Calendars
  • Team planners
    Team planners
  • Boards
    Boards
  • News
  • Forums

Content

Expand project menu
General discussion
  1. OpenProject Community
  2. OpenProject
  3. Forums
  4. General discussion
  5. OpenProject not starting after fresh installation

OpenProject not starting after fresh installation

Added by John Mink almost 2 years ago

I just performed a fresh installation of OpenProject using the package manager installation.  However when I try to access the page/service I get an error from Apache

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

This is what I get as my service file:

[Unit]
StopWhenUnneeded=true

[Service]
# this service is just a placeholder
ExecStart=/bin/sleep infinity

[Install]
WantedBy=multi-user.target

Is this service file correct (I see it says it's a placeholder, but I'm not sure if that's for the devs or the sysadmin), or is it a problem? Does that mean that the "/bin/sleep infinity" I see in my process list "ps -ef" could actually be indicating that openproject IS running (since ps -ef | grep roject returns nothing...)

This is the output of systemctl status openproject which does indicate the service is running--but if the service is just "sleep infinity" that's hardly what I was hoping for!

+ systemctl status openproject
openproject.service -
    Loaded: loaded (/etc/systemd/system/openproject.service, enabled)
    Active: active (running)

Replies (2)

RE: OpenProject not starting after fresh installation - Added by John Mink almost 2 years ago

Thanks for the response though I admit I'm confused by the "myecp login" link in your response, was that an example of some sort or just pasted to the wrong place?  Regardless I appreciate you mentioning file paths in your response.

In fact, this is an example of what I found in the /var/log/apache2/error.log file.  The full log has many more lines but they seem to all be some form of failed to connect

[Sun Sep 24 19:05:21.676516 2023] [proxy:error] [pid 4322:tid 140268867089984] (111)Connection refused: AH00957: http: attempt to connect to 127.0.0.1:6000 (127.0.0.1) failed

This to me indicates that Apache is attempting to (correctly) refer traffic to OpenProject but OpenProject is just not there (or at least not listening)?

RE: OpenProject not starting after fresh installation - Added by Lily Collins over 1 year ago

Thanks for the response though I admit I'm confused by the "myecp login" link in your response, was that an example of some sort or just pasted to the wrong place?  Regardless I appreciate you mentioning file paths in your response.

In fact, this is an example of what I found in the /var/log/apache2/error.log file.  The full log has many more lines but they seem to all be some form of failed to connect fnaf

[Sun Sep 24 19:05:21.676516 2023] [proxy:error] [pid 4322:tid 140268867089984] (111)Connection refused: AH00957: http: attempt to connect to 127.0.0.1:6000 (127.0.0.1) failed

Thank you for sharing additional information from the /var/log/apache2/error.log file. Your interpretation of the error message is correct: Apache is trying to connect to OpenProject on port 6000, but the connection is refused, indicating that OpenProject is not running or not listening on that port.

  • (1 - 2/2)
Loading...