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  4. Creating workpackage from incoming e-mail - how to set assigned to correctly?

Creating workpackage from incoming e-mail - how to set assigned to correctly?

Added by Gregor Buergisser almost 3 years ago

Hi all

We are creating workpackages in OpenProject using incoming e-mails. In general this works well. There is only a problem with setting "assigned to" correctly.

In the e-mail body we have "Assigned to:che" where "che" is the users login name. At the same time we have another user with the login name "das" and the user name "Scheubel". What now happens: The workpacke is created and assigned to the login name "das" because the name of "das" contains "che" (Scheubel).

Now, what is the correct way to create the work package for the intended login name "che"?

Do I have to use a different keyword in the mail body (instead of "Assigned to"?

Thanks all for your help!

Cheers,
gbuergisser


Replies (6)

RE: Creating workpackage from incoming e-mail - how to set assigned to correctly? - Added by Gregor Buergisser almost 3 years ago

Thank you for your reply but I am not sure what you are talking about. I think you may have misunderstood what I described. We are creating new workpackages in OpenProject by sending an e-mail to an OpenProject instance. I want to now how I must put the "assignee" into the mail body to be correctly processed. Thx!

RE: Creating workpackage from incoming e-mail - how to set assigned to correctly? - Added by Samantha Machon almost 3 years ago

Hi Gregor, 

You can have a look at our documentation here: https://www.openproject.org/docs/installation-and-operations/configuration/incoming-emails/#format-of-the-emails

Kind regards
Samantha

RE: Creating workpackage from incoming e-mail - how to set assigned to correctly? - Added by Gregor Buergisser almost 3 years ago

Hi Samantha

Thank you very much for your reply. After fiddling around I have found how to do it correctly:

Assigned to:info@example.org

The Keyword Assignee does not work, the OpenProject documentations is obviously wrong.

Best regards
Gregor

RE: Creating workpackage from incoming e-mail - how to set assigned to correctly? - Added by Peter Kropp over 2 years ago

I would like to confirm that in 12.1.6 and even 12.2.1, the keyword "Assignee" as stated in the documentation still does NOT work.
The keyword must be "Assigned to" as stated by Gregor.

RE: Creating workpackage from incoming e-mail - how to set assigned to correctly? - Added by Robin Wagner over 2 years ago

Hey everyone, we raised a work package for this topic here: #43861.

Feel free to add yourself as a watcher (to stay up to date about any updates) or join the discussion in the work package comment section.

It might be helpful to learn if you are using the on-premises or Cloud version of OpenProject. (Testing this on the Cloud version, the key "Assignee" worked flawlessly for me.)
(as an OpenProject admin, using Chrome (latest version), creating or updating a work package, sending emails via Thunderbird.)

Thanks,
Robin

RE: Creating workpackage from incoming e-mail - how to set assigned to correctly? - Added by Gregor Buergisser over 2 years ago

Thanks for the update. We are running the Community Edition in our own infrstructure.

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