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Creating workpackage from incoming e-mail - how to set assigned to correctly?
Added by Gregor Buergisser 2 months ago
Hi all
We are creating workpackages in OpenProject using incoming e-mails. In general this works well. There is only a problem with setting "assigned to" correctly.
In the e-mail body we have "Assigned to:che" where "che" is the users login name. At the same time we have another user with the login name "das" and the user name "Scheubel". What now happens: The workpacke is created and assigned to the login name "das" because the name of "das" contains "che" (Scheubel).
Now, what is the correct way to create the work package for the intended login name "che"?
Do I have to use a different keyword in the mail body (instead of "Assigned to"?
Thanks all for your help!
Cheers,
gbuergisser
Replies (3)
Thank you for your reply but I am not sure what you are talking about. I think you may have misunderstood what I described. We are creating new workpackages in OpenProject by sending an e-mail to an OpenProject instance. I want to now how I must put the "assignee" into the mail body to be correctly processed. Thx!
Hi Gregor,
You can have a look at our documentation here: https://www.openproject.org/docs/installation-and-operations/configuration/incoming-emails/#format-of-the-emails
Kind regards
Samantha
Hi Samantha
Thank you very much for your reply. After fiddling around I have found how to do it correctly:
Assigned to:info@example.org
The Keyword
Assignee
does not work, the OpenProject documentations is obviously wrong.Best regards
Gregor