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Creating workpackage from incoming e-mail - how to set assigned to correctly?

Added by Gregor Buergisser 2 months ago

Hi all

We are creating workpackages in OpenProject using incoming e-mails. In general this works well. There is only a problem with setting "assigned to" correctly.

In the e-mail body we have "Assigned to:che" where "che" is the users login name. At the same time we have another user with the login name "das" and the user name "Scheubel". What now happens: The workpacke is created and assigned to the login name "das" because the name of "das" contains "che" (Scheubel).

Now, what is the correct way to create the work package for the intended login name "che"?

Do I have to use a different keyword in the mail body (instead of "Assigned to"?

Thanks all for your help!

Cheers,
gbuergisser


Replies (3)

RE: Creating workpackage from incoming e-mail - how to set assigned to correctly? - Added by Gregor Buergisser 2 months ago

Thank you for your reply but I am not sure what you are talking about. I think you may have misunderstood what I described. We are creating new workpackages in OpenProject by sending an e-mail to an OpenProject instance. I want to now how I must put the "assignee" into the mail body to be correctly processed. Thx!

RE: Creating workpackage from incoming e-mail - how to set assigned to correctly? - Added by Samantha Machon 2 months ago

Hi Gregor, 

You can have a look at our documentation here: https://www.openproject.org/docs/installation-and-operations/configuration/incoming-emails/#format-of-the-emails

Kind regards
Samantha

RE: Creating workpackage from incoming e-mail - how to set assigned to correctly? - Added by Gregor Buergisser 2 months ago

Hi Samantha

Thank you very much for your reply. After fiddling around I have found how to do it correctly:

Assigned to:info@example.org

The Keyword Assignee does not work, the OpenProject documentations is obviously wrong.

Best regards
Gregor

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