Top Menu

Jump to content
Home
    Modules
      • Projects
      • Activity
      • Work packages
      • Gantt charts
      • Calendars
      • Team planners
      • Boards
      • News
    • Getting started
    • Introduction video
      Welcome to OpenProject Community
      Get a quick overview of project management and team collaboration with OpenProject. You can restart this video from the help menu.

    • Help and support
    • Upgrade to Enterprise edition
    • User guides
    • Videos
    • Shortcuts
    • Community forum
    • Enterprise support

    • Additional resources
    • Data privacy and security policy
    • Digital accessibility (DE)
    • OpenProject website
    • Security alerts / Newsletter
    • OpenProject blog
    • Release notes
    • Report a bug
    • Development roadmap
    • Add and edit translations
    • API documentation
  • Sign in
      Forgot your password?

      or sign in with your existing account

      Google

Side Menu

  • Overview
  • Activity
    Activity
  • Roadmap
  • Work packages
    Work packages
  • Gantt charts
    Gantt charts
  • Calendars
    Calendars
  • Team planners
    Team planners
  • Boards
    Boards
  • News
  • Forums

Content

General discussion
  1. OpenProject
  2. Forums
  3. General discussion
  4. Trouble with e-mail notifications; assinged to the task and project.

Trouble with e-mail notifications; assinged to the task and project.

Added by Köksal Kayalı about 3 years ago

As a new OpenProject administrator I salute you dear OpenProject users,

What is the problem?

I'm having trouble sending e-mail to project members when I mention select them as an assignee, owner or add them into a project.

Update;

Ok. I am figuring out that what I am asking is not possible though only if user watches the task, there will be an e-mail sent.

So I think that what my trouble would not be possibly resolved with the version(OpenProject 12.0.8) I am working with.

What I have done?

  1. I've manually added users from my organisation to my OpenProject build.
  2. I've checked if any of them have its notification closed. It was not.
  3. I tested the "Incoming & Outgoing > E-mail Notifications > Send a Test E-mail"(I am using Turkish version so the terms might not be translated accurately) and It worked, I've got a test e-mail.
  4. I've activated all users "E-mail Reminders > ✓ Immediately when someone @mentions me". This is working as intended.
  5. I've searched the forum with the key words; "e-mail notification", "e-mail" and "notification" but I couldn't find the answer.
  6. I've tested that they are having notification in softwares interface but not in e-mail form.
  7. (edit) I've decreased the number 5 to 0 in "Inbound&Outgoing" > "Settings" > "User actions aggregated within". And It didn't help.

Replies (1)

RE: Trouble with e-mail notifications; assinged to the task and project. - Added by Samantha Machon about 3 years ago

Hello Köksal, 

You can find the links to our documentation regarding notifications below:
- Notification settings: https://www.openproject.org/docs/user-guide/notifications/notification-settings/
- In-app notifications: https://www.openproject.org/docs/user-guide/notifications/
- Email reminders: https://www.openproject.org/docs/getting-started/my-account/#email-reminders

We do also have an FAQ about the test email: https://www.openproject.org/docs/getting-started/my-account/#email-reminders

Have a great day, 
Samantha

  • (1 - 1/1)
Loading...