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Trouble with e-mail notifications; assinged to the task and project.

Added by Köksal Kayalı 11 months ago

As a new OpenProject administrator I salute you dear OpenProject users,

What is the problem?

I'm having trouble sending e-mail to project members when I mention select them as an assignee, owner or add them into a project.

Update;

Ok. I am figuring out that what I am asking is not possible though only if user watches the task, there will be an e-mail sent.

So I think that what my trouble would not be possibly resolved with the version(OpenProject 12.0.8) I am working with.

What I have done?

  1. I've manually added users from my organisation to my OpenProject build.
  2. I've checked if any of them have its notification closed. It was not.
  3. I tested the "Incoming & Outgoing > E-mail Notifications > Send a Test E-mail"(I am using Turkish version so the terms might not be translated accurately) and It worked, I've got a test e-mail.
  4. I've activated all users "E-mail Reminders > ✓ Immediately when someone @mentions me". This is working as intended.
  5. I've searched the forum with the key words; "e-mail notification", "e-mail" and "notification" but I couldn't find the answer.
  6. I've tested that they are having notification in softwares interface but not in e-mail form.
  7. (edit) I've decreased the number 5 to 0 in "Inbound&Outgoing" > "Settings" > "User actions aggregated within". And It didn't help.

Replies (1)

RE: Trouble with e-mail notifications; assinged to the task and project. - Added by Samantha Machon 11 months ago

Hello Köksal, 

You can find the links to our documentation regarding notifications below:
- Notification settings: https://www.openproject.org/docs/user-guide/notifications/notification-settings/
- In-app notifications: https://www.openproject.org/docs/user-guide/notifications/
- Email reminders: https://www.openproject.org/docs/getting-started/my-account/#email-reminders

We do also have an FAQ about the test email: https://www.openproject.org/docs/getting-started/my-account/#email-reminders

Have a great day, 
Samantha

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